To troubleshoot any issues you might experience while using Kaspersky products, technical support engineers may ask you to send trace files. Below you will find the links to detailed instructions on how to get traces for Kaspersky products.
Products for home
For Windows
- Kaspersky Internet Security 21, 20, 19, 18, 17, 16, 15
- Kaspersky Anti-Virus 21, 20, 19, 18, 17, 16, 15
- Kaspersky Total Security 21, 20, 19, 18, 17, 16, 15
- Kaspersky Security Cloud 21, 20, 19
- Kaspersky Fraud Prevention for Endpoints 6, 5
- Kaspersky Password Manager 9, 8
- Kaspersky Secure Connection
- Kaspersky Safe Kids
For Mac
Products for business
For workstations and mobile devices
- Endpoint Security 11 for Windows: through GUI, using registry keys
- Endpoint Security 10 for Windows
- Endpoint Security 11 for Mac
- Endpoint Security 10 for Mac
- Security 10 for Mobile: trace files for Exchange MDM and iOS MDM, iOS logs
- Embedded Systems Security 2.x
- Embedded Systems Security 1.1
- Kaspersky Small Office Security 8, 7, 6, 5
For mail and collaboration servers
- Secure Mail Gateway
- Security 9.x for Microsoft Exchange Servers and the KseInfoCollector.exe tool
- Security 9.x for SharePoint Server and the SharePoint.InfoCollector.exe tool
- Security 8.0 for Linux Mail Server
For file servers and storages
- Security 11 for Windows Server
- Security 10 for Windows Server
- Anti-Virus 8.0 for Linux File Servers
- Kaspersky Small Office Security 8, 7, 6, 5
Administration
For virtual environments
- Security for Virtualization 5.x Light Agent
- Security for Virtualization 5.x Agentless
- Security for Virtualization 4.0 Light Agent
- Security for Virtualization 4.0 Agentless
For Internet gateways
Free tools
- Kaspersky Update Utility 3.0 (for Windows)
- Kaspersky Update Utility 3.0 (for Linux/FreeBSD)
- Kaspersky Update Utility 4.0 (for Windows)
- Kaspersky Update Utility 4.0 (for Linux/FreeBSD)
- Kaspersky Rescue Disk 18
- Kaspersky Virus Removal Tool 2020
Source : Official Kaspersky Brand
Editor by : BEST Antivirus KBS Team
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