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To get trace files:

Using the utility interface

  1. Run the UpdateUtility-Gui.exe file.
  2. In the main utility window, click Settings.

Opening the settings in Kaspersky Update Utility 4.0

  1. In the General section, select the Enable trace checkbox.
  2. Click OK.

Enabling tracing in Kaspersky Update Utility 4.0

  1. Reproduce the issue.
  2. Disable tracing and close Kaspersky Update Utility for Windows.

The trace.log trace file will be created in the folder where the utility is located.

Using command line

In the command line, run the UpdateUtility-Console.exe file with the -t parameter:

<Full path to file UpdateUtility-Console.exe>\UpdateUtility-Console.exe -u -t

The trace.log trace file will be created in the current user’s root folder. For example:
C:\Users\Administrator

Source : Official Kaspersky Brand
Editor by : BEST Antivirus KBS Team

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