How to get trace files for Kaspersky Safe Kids for Windows

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In order to process requests, Kaspersky Lab technical support may require reports on how the application’s components are functioning. These reports are called trace files.

We do not recommended following the instructions below without first consulting a technical support specialist. If enabled accidentally, tracing can lead to disk space shortage.

 

How to get trace files

  1. In the lower-right corner of the Desktop, click View hidden icons button in Windows.
  2. Right-click on the Kaspersky Safe Kids for Windows iconicon and select Settings from the shortcut menu.

Opening the Kaspersky Safe Kids for Windows settings

  1. Enter your My Kaspersky account details.

Signing in to My Kaspersky

  1. Go to the Log events section.
  2. Select the Log application events checkbox.
  3. Read through the Technical Support Statement carefully. Select the checkbox if you agree to the terms.
  4. Click Save.

Enabling tracing in Kaspersky Safe Kids for Windows

  1. In the lower-right corner of the Desktop, click Show hidden icons button.
  2. Right-click Kaspersky Safe Kids for Windows icon and select Quit Kaspersky Safe Kids.

Exiting Kaspersky Safe Kids

  1. Sign in to your My Kaspersky account.
  2. Run Kaspersky Safe Kids again. To do so, double-click the application icon on your Desktop.

Starting Kaspersky Safe Kids using the shortcut on Desktop

  1. Reproduce the issue.
Trace files have been created. Send them to Kaspersky Technical Support and disable tracing. See the instructions below.
 

How to locate and send the trace files to Kaspersky technical support

The application saves trace files in the LOG format with unique names: [Product name]_[Product version]_[Date of creation]_[Time of creation]_[Random characters]_[Tracing type]_[Encryption type].

For example: SAFEKIDS.1.0.5.6123e_05.18_22.32_4180.GUI

To locate the trace files that have been generated:

  1. Press Win + E on your keyboard.
  2. In the address bar of Windows Explorer, enter: %ALLUSERSPROFILE%\Kaspersky Lab\
  3. Press Enter on the keyboard.
  4. Go to Kaspersky Safe Kids (product version) → Logs. The folder containing the trace files is now open.
  5. Copy the files to a separate folder.

Opening the folder containing the Kaspersky Safe Kids trace files

Contact Kaspersky technical support by choosing the topic and filling out the form. Attach the trace files to your request.

 

How to disable tracing

When tracing is disabled, the generated tracing files are automatically deleted from
the folder %ALLUSERSPROFILE%\Kaspersky Lab\
Before disabling tracing, make sure that you have copied the files.
  1. In the lower right corner of the screen, click Show hidden icons.
  2. In the context menu of the icon Kaspersky Safe Kids for Windows icon click Settings.

Opening the Kaspersky Safe Kids for Windows settings

  1. Enter your My Kaspersky account details.

Signing in to My Kaspersky

  1. Go to Log events.
  2. Clear the checkbox Log application events.
  3. Click Save.

Disabling tracing in Kaspersky Safe Kids

Source : Official Kaspersky Brand
Editor by : BEST Antivirus KBS Team

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