VPN connections can be complex and occasionally you may come across an issue with Safe Browsing VPN. If this happens, do not worry! These general troubleshooting tips will get you back to surfing the internet anonymously. Restart Your Device If you are experiencing VPN problems, the first thing you should do is restart the device you […]
Any Antivirus with Real Time Protection is running quite an intensive process in the background to keep a computer protected. Having two or more Antivirus applications running Real Time Protection at the same time is really not wise at all. Although it might seem like this provides better protection, it actually does quite the opposite; […]
Windows Windows computers come with a series of pre-installed programs. One of these programs is Intel Rapid Storage. Intel Rapid Storage is known to conflict with TotalAV and will need to be uninstalled so that you can use Real-Time Protection. The steps you need to follow are: Uninstall Intel Rapid Storage Uninstall and Reinstall TotalAV Restart your computer […]
Windows If you have received the error code “An error has occurred during the malware scan” do not worry! Within this article, we will run through the troubleshooting steps that will most likely fix the issue. These steps are: Uninstall other antivirus applications Restart or enable the background services Uninstall other antivirus applications If you have other […]
Windows (App v5) Windows crashes normally take the form of showing a blue screen, known to many as the Blue Screen of Death. In a number of cases, a restart of the computer can prevent this from happening again, however in this article we explore troubleshooting steps for when this happens frequently. Memory check Faulty […]
Viruses moved to Quarantine have been completely disabled. Once in Quarantine a virus cannot spread, operate or damage anything on a computer. Due to the nasty ways viruses work, they can be quite problematic to remove or delete entirely – so it isn’t uncommon to see errors when trying to delete viruses from Quarantine. This […]
The TotalAV Browser Cleanup tool is a quick and easy way to manage and clear web history and cookies on all installed browsers. Sometimes, users run a cookie and history scan and encounter a problem in regards to Google Chrome. Chrome needs to be closed during the scan, and sometimes on Windows, even though Chrome appears […]
You may have downloaded the free version of TotalAV even though you have a paid subscription. As it is the free version of TotalAV you will not have access to your premium features. If you have a paid account, to access your premium features, you simply have to log in. To log in and activate your […]
Windows Real-time protection runs in the background of your computer and scans any file that you have downloaded, used, or opened. Real-time protection checks for virus-like behavior and will stop any suspicious activities, notifying you and stoping any files or malicious processes that could be harmful to your computer. Within this article, we will walk you through the following […]
Windows Windows To make it easier for our TotalAV tech support team to solve your issue and provide you with a speedy resolution, we would ask you to provide us the TotalAV log files. Click the Hidden Icons Arrow on the right of the Windows Taskbar Hold the Shift Key and Right-Click on the TotalAV System Tray Icon Click Generate Troubleshooting Data A […]