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Windows

  Windows 

To make it easier for our TotalAV tech support team to solve your issue and provide you with a speedy resolution, we would ask you to provide us the TotalAV log files.

  • Click the Hidden Icons Arrow on the right of the Windows Taskbar 
  • Hold the Shift Key and Right-Click on the TotalAV System Tray Icon
  • Click Generate Troubleshooting Data

A zip file will now have been created on your desktop. Attach this zip file to the email to our support team


Video Tutorial

 [email protected]

Android

 Android 

To make it easier for our TotalAV tech support team to solve your issue and provide you with a speedy resolution, we would ask you to provide us the TotalAV log files.

  • Open the TotalAV Application 
  • Tap the Menu Icon 
  • Tap Settings
  • Tap Send 

Please include your name and email address associated yo your TotalAV account so we can link the log files to your open support request.

 [email protected]

macOS

  Mac

To make it easier for our TotalAV tech support team to solve your issue and provide you with a speedy resolution, we would ask you to provide us the TotalAV log files.

  • Hold the Option /  Alt Key and Click on the TotalAV Menu Bar Icon (Top right near the clock).
  • Click Generate Troubleshooting Data

A zip file will now have been created on your desktop. Attach this zip file to the email to our support team.

 [email protected]

Source : Official TotalAV Brand
Editor by : BEST Antivirus KBS Team

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