The TotalAV Browser Cleanup tool is a quick and easy way to manage and clear web history and cookies on all installed browsers. Sometimes, users run a cookie and history scan and encounter a problem in regards to Google Chrome.
Chrome needs to be closed during the scan, and sometimes on Windows, even though Chrome appears closed, several background processes are running still preventing the TotalAV browser scan from running.
If encountered, even though Google Chrome is closed, press Ctrl + Alt + Delete and select Task Manager
Right-click on the top-level Google Chrome task in processes and select End Task in the processes list. Then go back to TotalAV and click Clear to complete the removal of cookies and web history.