Windows
Real-time protection runs in the background of your computer and scans any file that you have downloaded, used, or opened. Real-time protection checks for virus-like behavior and will stop any suspicious activities, notifying you and stoping any files or malicious processes that could be harmful to your computer.
Within this article, we will walk you through the following troubleshooter steps.
- Another antivirus application is installed
- Intel Rapid Storage is installed
- Background Services need to be restarted
You can also watch this video which will walk you through each troubleshooting step:
Another Antivirus Application is Installed
If you have other antivirus applications installed with real-time protection, they will end up working against each other and real-time protection will not work. To solve this, you will have to do the following:
- Uninstall any Other Antivirus Application
- Uninstall TotalAV See Guide
- Restart your PC
- Reinstall TotalAV See Guide
If Real-time protection is still not working please try the next step in the troubleshooter.Intel Rapid Storage is Installed on Your PC
Intel Rapid Storage (IRS) is pre-installed on many Windows PCs. This application can also cause an issue with TotalAV’s real-time protection. If you receive this error message “TotalAV’s real-time cannot be enabled because Intel Rapid Storage is installed” and your real-time protection is not working, please try the following:
- Uninstall Intel Rapid Storage See Guide
- Uninstall TotalAV See Guide
- Restart your PC.
- Reinstall TotalAV See Guide
If Real-Time Protection is still not working please try the next step in the troubleshooter.
Background Services Need to be Restarted or Enabled
The background service PC Security Management Service may need to be enabled or restarted to fix your real-time protection problem.
To do so, watch the following video and follow these steps:
- Click the Start/Windows button.
- Type services.msc In the windows search bar and click Run As Administrator
- Right-click PC Security Management Service > Properties
- Click on the Recovery Tab
- Set First, Second and Subsequent Failures to Restart the Service
- Click Apply > OK
- Open the TotalAV application and click Enable Protection
If you are still having issues with real-time protection, feel free to contact our customer support team.