Intel Rapid Storage Error (Troubleshoot TotalAV) 0 (0)

  Windows  Windows computers come with a series of pre-installed programs. One of these programs is Intel Rapid Storage. Intel Rapid Storage is known to conflict with TotalAV and will need to be uninstalled so that you can use Real-Time Protection. The steps you need to follow are: Uninstall Intel Rapid Storage Uninstall and Reinstall TotalAV Restart your computer […]

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An error occurred during the malware scan (Troubleshoot TotalAV) 0 (0)

 Windows If you have received the error code “An error has occurred during the malware scan” do not worry! Within this article, we will run through the troubleshooting steps that will most likely fix the issue. These steps are: Uninstall other antivirus applications Restart or enable the background services Uninstall other antivirus applications If you have other […]

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Windows PC Crashes (Troubleshoot TotalAV) 0 (0)

Windows (App v5) Windows crashes normally take the form of showing a blue screen, known to many as the Blue Screen of Death. In a number of cases, a restart of the computer can prevent this from happening again, however in this article we explore troubleshooting steps for when this happens frequently. Memory check Faulty […]

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Real-Time Protection troubleshooting (TotalAV) 0 (0)

  Windows Real-time protection runs in the background of your computer and scans any file that you have downloaded, used, or opened. Real-time protection checks for virus-like behavior and will stop any suspicious activities, notifying you and stoping any files or malicious processes that could be harmful to your computer. Within this article, we will walk you through the following […]

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Generating TotalAV Log Files (Troubleshoot) 0 (0)

Windows   Windows  To make it easier for our TotalAV tech support team to solve your issue and provide you with a speedy resolution, we would ask you to provide us the TotalAV log files. Click the Hidden Icons Arrow on the right of the Windows Taskbar  Hold the Shift Key and Right-Click on the TotalAV System Tray Icon Click Generate Troubleshooting Data A […]

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