Description: This guide would help you to add the K7 Serial key into your my account page after successful activation of K7 Software, To add the K7 Serial key under K7 My account please follow the below procedure. Step 1: Please click on this link to open K7 My Account Portal. https://www.k7computing.com/accounts/SignIn Step 2: If you don’t have […]
Scenario: You may get a continuous popup from K7 stating that Host file has modified. This happens when unwanted extensions/toolbar modifies HOST file. Steps to follow: Do the complete scan by K7. Remove Unknown/unwanted extension from the browser. Reset the browser setting and delete the cache/cookies. Check the Host entry and replace it with this under […]
Download the required files from below link RunFix.reg – Click here to download DllDisable.BAT – Click here to download K7RT.com – Click here to download K7DisinfectorGUI.com – Click here to download Boot the system in SAFE MODE. Click Here to know the procedure to boot into safe mode. Ensure that you are not opening any application/working on the machine while performing below steps. Run and import the RunFix.reg in the machine. Run […]
Description: This guide would help to know steps to Schedule a scan in K7 Mobile Security. 1. Click/Tap Malware Protection option from the dashboard and select Schedule from the list of options provided. 2. You can also automate the scan for Daily, Weekly, Monthly or None. The Scan is automated based on the selection of […]
Scenario: – Unable to access the internet in Google Chrome browser after the recent update released by Google Team. Steps to follow:- 1. Kindly Open K7 Application > click on settings. 2. Please click on the firewall. 3. Click on Applications. 4. Choose the Google Chrome application from the list and click on edit. 5. […]
Description:- Data Locker protects data in user-configured areas by allowing changes from trusted applications only. This acts as an additional protective layer against ransomware attacks. How to configure data locker feature to protect your data from a ransomware attack. Steps to follow: 1. Kindly Open K7 Application > click on settings. 2. Kindly click on […]
Scenario: Error “One or More Update file downloaded is corrupted prompts while updating. Steps to follow: Verify the “Downloads” folder under “C:Program FilesK7 ComputingK7TSecurityUpdatesDownloads“ is accessible If it is accessible, delete all the files in “Downloads” folder in K7 directory from Safe mode. (Do not delete the folder) Restart system in normal mode and update K7. If Downloads […]
Scenario: You may get reboot pending or restart the PC to get new update while updating K7 product. Steps to follow: Make sure you have restarted the PC already, and still issue persist even after restarted, go to the registry location below. Click on start -> Click on Run -> Type regedit and enter. Go to – […]
To update K7 home products, kindly follow the below procedure. Please Connect Internet and make sure there is no restrictions such as firewall such as Fortigate, cyberroam etc. Open the K7 Product -> Click on Update -> Click on Run update now, to update the product. Incase if you are using any proxy or firewall, […]
Scenario: Unable to update the K7 Product using offline updater tool, downloaded from K7 Website. Steps to follow:- 1. This will occur if there is no Digital Signature in the package which user downloaded. 2. This might also occur due to slow internet connection or frequent disconnection internet, download might interrupt before it completes. 3. Such […]