Scenario: – Unable to access the internet in Google Chrome browser after the recent update released by Google Team. Steps to follow:- 1. Kindly Open K7 Application > click on settings. 2. Please click on the firewall. 3. Click on Applications. 4. Choose the Google Chrome application from the list and click on edit. 5. […]
Description:- Data Locker protects data in user-configured areas by allowing changes from trusted applications only. This acts as an additional protective layer against ransomware attacks. How to configure data locker feature to protect your data from a ransomware attack. Steps to follow: 1. Kindly Open K7 Application > click on settings. 2. Kindly click on […]
Scenario: Error “One or More Update file downloaded is corrupted prompts while updating. Steps to follow: Verify the “Downloads” folder under “C:Program FilesK7 ComputingK7TSecurityUpdatesDownloads“ is accessible If it is accessible, delete all the files in “Downloads” folder in K7 directory from Safe mode. (Do not delete the folder) Restart system in normal mode and update K7. If Downloads […]
Scenario: You may get reboot pending or restart the PC to get new update while updating K7 product. Steps to follow: Make sure you have restarted the PC already, and still issue persist even after restarted, go to the registry location below. Click on start -> Click on Run -> Type regedit and enter. Go to – […]
To update K7 home products, kindly follow the below procedure. Please Connect Internet and make sure there is no restrictions such as firewall such as Fortigate, cyberroam etc. Open the K7 Product -> Click on Update -> Click on Run update now, to update the product. Incase if you are using any proxy or firewall, […]
Scenario: Unable to update the K7 Product using offline updater tool, downloaded from K7 Website. Steps to follow:- 1. This will occur if there is no Digital Signature in the package which user downloaded. 2. This might also occur due to slow internet connection or frequent disconnection internet, download might interrupt before it completes. 3. Such […]
Scenario: Unable to update K7 product, “Click here to reboot now” – After successfully updating/restarting – REBOOT PENDING Step 1: Open registry by opening Run > Type ” Regedit ” and hit enter. Step 2: Kindly visit this registry location: HKEY_LOCAL_MACHINESOFTWAREK7 ComputingK7TotalSecurityCommonInfoUpdates Step 3: Change the Reboot Pending value to 0 and close the registry editor. […]
Scenario: K7 Product not updating automatically the user needs to run the update manually. Steps to follow: 1. Please open the K7 Software and click on update > Configure Update. 2. Please select “Automatically check for update” after connecting to the internet then click on ok. 3. The K7 product will update automatically once the system connects to the […]
Scenario: If your K7 product shows the above issue while activation then this happens due to the installation of older version setup of K7 security product or the downloaded setup file size is lesser than the original file size or improper registration of script files in your windows registry. Steps to follow: If you have installed […]
Scenario: When system date and time is incorrect or if you activated a trail version. Steps to Follow: Check system date and time. If it’s correct, probably you would have activated trail key. Please open K7 from the desktop icon Click on Support > Activate Enter all the details and proceed with activation without choosing […]