Console update shows “in progress” for a long time (K7 computing) 0 (0)

1. Kindly check whether console system has internet access. 2. Kindly check the Hostname and IP address of the console system are the same in the below registry location   For 64 bit system:  ComputerHKEY_LOCAL_MACHINESOFTWAREWOW6432NodeK7 ComputingK7WSConfig For 32 bit system: ComputerHKEY_LOCAL_MACHINESOFTWAREK7 ComputingK7WSConfig ServerIP: System IP ServerName: Host Name 3. If not, please enter as per the current “Hostname” and […]

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Auto Scan does not occur when connecting External Devices (K7 computing) 0 (0)

Scenario: While connecting an external device, K7 may not scan the device for the virus. This may be because K7 device control not configured properly. Steps to follow: Open K7 icon from the desktop. Click on Setting Click on Device Control Select the option as Scan automatically without prompting in order to make K7 enable to scan device automatically. 5. […]

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Internet connection – last error: 12007 (K7 computing) 0 (0)

Scenario: Error code 12007 prompts while updating and fails to update. Steps to follow: Check for an active internet connection. Verify whether any Invalid proxy is configured under Internet Explorer >Tools > Internet Options > Connections > LAN Settings. Verify and remove if invalid proxy details configured in installed K7 product. Open the K7 product and click on Updates […]

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Internet connection – last error: 12029 (K7 computing) 0 (0)

Scenario: If you are unable to update K7 Security products getting an error information. Steps to follow: Verify whether an internet connection is active and stable. Check your IE version. Open Internet Explorer and navigate to Help and choose About Internet Explorer If it is IE-6, upgrade to IE-8, below link can use to upgrade the internet explorer. http://download.microsoft.com/download/C/C/0/CC0BD555-33DD-411E-936B-73AC6F95AE11/IE8-WindowsXP-x86-ENU.exe If the issue persists, check if you are connecting […]

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An error has happened while copying the new updates files (K7 computing) 0 (0)

Scenario: If you are getting an error while updating “An error has happened while copying the new updates files” Steps to follow: Restart the machine by using shutdown command as Shutdown /r /t 00 in Run. If issue persist, verify if any 3rd party free anti-virus application such as Bytefence, Segurazo live protection etc is running in your machine. If yes, […]

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