1. Kindly check whether any services of K7 or SQL has been stopped. 2. Click on Start->Run->Type services.msc and enter 3. Services window opens up, if any of the K7 or SQL services or stopped, start those services and check. 4. If still, the issue persists please run the below URL in console machine via browser […]
1. Copy the Downloaded setup to Desktop and try installing. 2. If still issue persist, please run the K7 Enterprise setup file from other drive rather than C drive. Note: In case of same issue or required assistance, you may raise ticket at Submit a Ticket. So our Technical Support Team can assist you to resolve your query. […]
1. Kindly check whether .net framework and MSI Microsoft installer services are enabled or not. 2. If not, please enable it from the control panel and try installing. 3. If issue persist, please update the OS up to date and try installing after restarting the system. 4. If the issue persist Kindly check whether any traces of SQL or […]
1. Kindly check whether console system has internet access. 2. Kindly check the Hostname and IP address of the console system are the same in the below registry location For 64 bit system: ComputerHKEY_LOCAL_MACHINESOFTWAREWOW6432NodeK7 ComputingK7WSConfig For 32 bit system: ComputerHKEY_LOCAL_MACHINESOFTWAREK7 ComputingK7WSConfig ServerIP: System IP ServerName: Host Name 3. If not, please enter as per the current “Hostname” and […]
Scenario: While connecting an external device, K7 may not scan the device for the virus. This may be because K7 device control not configured properly. Steps to follow: Open K7 icon from the desktop. Click on Setting Click on Device Control Select the option as Scan automatically without prompting in order to make K7 enable to scan device automatically. 5. […]
Scenario: Error code 12007 prompts while updating and fails to update. Steps to follow: Check for an active internet connection. Verify whether any Invalid proxy is configured under Internet Explorer >Tools > Internet Options > Connections > LAN Settings. Verify and remove if invalid proxy details configured in installed K7 product. Open the K7 product and click on Updates […]
Scenario: If you are unable to update K7 Security products getting an error information. Steps to follow: Verify whether an internet connection is active and stable. Check your IE version. Open Internet Explorer and navigate to Help and choose About Internet Explorer If it is IE-6, upgrade to IE-8, below link can use to upgrade the internet explorer. http://download.microsoft.com/download/C/C/0/CC0BD555-33DD-411E-936B-73AC6F95AE11/IE8-WindowsXP-x86-ENU.exe If the issue persists, check if you are connecting […]
Scenario: If you are getting an error while updating “An error has happened while copying the new updates files” Steps to follow: Restart the machine by using shutdown command as Shutdown /r /t 00 in Run. If issue persist, verify if any 3rd party free anti-virus application such as Bytefence, Segurazo live protection etc is running in your machine. If yes, […]
Scenario: While update, you may get CAB error from K7. Manual Process Steps to follow: Please check system date and times, and it should be correct. If it is correct, download the rootsupd.exe file from below link and double click on it After executing the rootsupd.exe please check for update. If still the same issue, please remove the […]
Scenario: You get an error, which shows a numerical error such as 5023, 303, 854698742. This happens because of unknown proxy setting. Steps to follow: Check for an active internet connection. Check if you are connecting to the Internet using a proxy. This can be checked in Internet Explorer >Tools > Internet Options > Connections > LAN […]