Issue Modify an existing role in Parental control Change which website categories are allowed or blocked for a specific user account Allow or block individual web pages for a specific user account Solution Disable OS X Parental Control You cannot use ESET Cyber Security Parental control and Mac OS X Parental Controls at the same […]
Issue You want to block the majority of websites and domains, only allowing access to the ones you specify You want to block access to a specific website or domain Solution Block a specific website You can also block access to all websites except those you specify. Open the main program window of your ESET Windows […]
Issue You are experiencing difficulties sending or receiving email after installing ESET Smart Security, ESET Internet Security or ESET Smart Security Premium I can receive emails but cannot send them Solution Firewall troubleshooting? This article is part of a series of recommended steps to troubleshoot firewall issues. Click here to start with step 1. Pause the Firewall to see […]
Issue Temporarily disable Network traffic filtering for troubleshooting purposes Solution Warning: Disabling the firewall is not recommended except for the purposes of diagnosing/troubleshooting system problems.The steps below will disable HTTP, POP3 and IMAP scanning. This represents a potential security threat to your system. Use the following instructions with caution and re-enable the firewall as soon as […]
Issue You are unable to connect to (or from) another computer or device, such as a printer on your network Add an IP address or a range of IP addresses to the trusted list in your ESET product I have ESET NOD32 Antivirus Solution Firewall troubleshooting? This article is part of a series of recommended […]
Issue You are experiencing an issue with media streaming (music, video, pictures, etc.) from your PC to an Xbox 360 or PlayStation 3 on your network Check that UPnP (Universal Plug and Play) protocols are allowed by the ESET firewall For a list of other devices that may be affected, see the Details section below. Details Other devices […]
Issue HP (Hewlett Packard) printers have a known conflict with IDS settings in ESET Smart Security A third party application or a peripheral on your computer is not working properly when the ESET firewall is in Automatic mode Other products this issue may affect include: Ceton InfiniTV Apple TV Peachtree Carbonite Quickbooks iTunes Rosetta Stone Network Printers […]
Issue You are not able to connect to the internet Solution Firewall troubleshooting? This article is part of a series of recommended steps to troubleshoot firewall issues. Click here to start with step 1. In some cases, the ESET firewall will detect internal IP traffic from a router as a potential threat. Follow the instructions below to […]
Issue Allow or deny a connection with a remote IP address in ESET Windows home products Deny access to a suspicious IP address You are unable to connect to (or from) another computer or device, such as a printer on your network Details This article describes how to create a custom firewall rule to allow […]
Issue Create a firewall rule to allow or deny specific connections based on port number or range of port numbers Details The ESET firewall acts as a network traffic filter that regulates communication within the local network or internet. Using predefined rules, the firewall analyzes network communication and decides whether or not to allow it. […]