1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in. Open ERA Web Console.
2. Click Admin → Policies → New Policy.
   To edit an existing policy, select the policy that you want to modify and click the gear icon  → Edit.

Figure 1-1
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3. Type a name for the new policy in the Name field.

Figure 1-2

4. Expand the Settings section and select Endpoint for Windows.
5. Click Personal Firewall.
6. Expand the Basic section and click the slider bar next to Enable Personal firewall to disable it.

Figure 1-3
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7. Expand the Assign section, click Add Computers, select the client for the policy and then click OK.

Figure 1-4
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8. The policy will be applied on the client computer and then you can start troubleshooting.

9. When you have finished troubleshooting, open the policy you created above, click the slider bar next to Enable Personal firewall to re-enable it and then click Finish.

Figure 1-5
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Use Override mode in ESET Remote Administrator

ESET Endpoint version 6.5 includes an Override mode option. When Override mode is switched on from ERA Web Console, a user on a client machine can change the settings in the installed ESET Endpoint product, even if the settings were locked by another policy. After the changes have been configured on the client machine, the configuration can be requested and saved as a new policy that can be applied on other computers.

Click for more information about Override mode.