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Solution

Executive summary

The purpose of this document is to review ESET’s End of Life policies, product-related support policies, and policies we follow for the support of various operating systems.

This document should serve as a source of information for ESET business customers, for whom clear and predictable End of Life policies can significantly contribute to effective IT security planning. We believe this document will help organizations keep their security policies up to date, preventing any disruptions to business continuity.

This End of Life document was inspired by industry best practices, as well as accepted standards. The policies are applied to all existing products and product versions, respecting the past commitments made to our customers. We have defined product categories and tailored support policies to each of them; you can also find information on how product versioning works and explanations of the product lifecycle stages.

We are fully aware that any transition can be painful, especially in a business environment. Therefore, from the moment our new policy is implemented, we are going to allocate a one-year transition period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to EOL as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as “virus signature database”). We will continue to send those and module updates to otherwise EOL-ed product versions for the duration of the transition period. The product versions that would naturally transition into the End of Life phase during this period will receive the same benefit.

Versioning Rules

ESET follows industry standards for product version numbering. See the example below on how to read the individual numbers found in the product version:

Versioning explained
ESET Endpoint Security version 8.0.2028.0 means
8.

Major version

0.

Minor version/Service release

2028.

Build number/Patch level

0

Additional differentiator
(e.g. language version)

  • Major version – Moving to a later version typically involves a major product overhaul, change in product architecture, or dropped operating system support for an earlier operating system version(s).
  • Minor version/Service release – Increasing this number means minor bug fixes and minor functionality changes compared to the previous version.
  • Build Number/Patch level – Indicates required automatic security and stability updates. No functionality changes are made.

Product Lifecycle

Each of our products fits into a specific stage of the product lifecycle. For the purpose of defining a complete End of Life policy we decided to categorize them into the following groups:

  • Products in active development – Products in the early or middle stages of the lifecycle and we plan to develop and sell them in the coming years. Products in active development regularly undergo the end of version procedure for earlier product versions (every time a new major version is released). There is also a procedure in place to allow for an extended period of limited support for certain product versions – for more details contact your ESET representative.
  • Products in maintenance – Products in a highly mature state and ESET only maintains them. There is no development of any new features. Products/services in maintenance are typically in extended Limited Support. Products in maintenance do not get releases guaranteeing compatibility with future operating system releases.
  • Products to be terminated – Products have not been developed or improved in any way for a long time, and they no longer make any commercial or strategic sense. These products undergo an internal product termination procedure, which results in the products complete End of Life.

Support Levels

These are the general support levels for ESET products and services. For specific support levels of individual products and product versions, refer to their corresponding sections in the document.

  • Full Support – This is understood industry-wide as providing the best efforts to serve customers by fixing all bugs and offering full functionality. We also offer wide-ranging assistance to our customers. All future operating system releases will be supported unless there is a major external hurdle that we cannot overcome with reasonable effort.
  • Limited Support – It is generally limited to Technical Support and Development Support, which is limited to bug fixing so there is no support for new operating system versions.
  • End of Life – At this stage of the product lifecycle, we offer zero support or assistance and do not guarantee the product’s functionality at all. The best we can do is guide the customer to the most appropriate migration path so that they upgrade to the latest equivalent product.

More details about ESET End of Life policy in PDF


Click the name of your product below to see the current level of support offered by ESET.

ESET Endpoint Solutions

ESET Endpoint Antivirus
Version Release Date Latest build Current Status Full Support Limited Support Transition period
8.1 July 13, 2021
8.1.2031.0
Full Support Until version 9 + 1 year Until version 9 + 3 years
8.0 December 9, 2020
8.0.2028.0
 Limited Support Ended
(June 28, 2021)
Until version 9 + 1 year
7.3 June 30, 2020
7.3.2044.0
Full Support Until December 2022 Until December 2023
7.2 November 12, 2019 7.2.2072.0 Limited Support Ended Until December 2021
7.1 April 11, 2019 7.1.2064.0 Limited Support Ended Until December 2021
7.0 August 16, 2018 7.0.2120.0 Limited Support Ended Until December 2021
6.6 August 24, 2017 6.6.2095.1 End of Life Ended Ended
(March 31, 2021)
6.5 March 14, 2017 6.5.2132.6 Limited Support Ended Until February 2022
6.4 June 7, 2016 6.4.2014.0 End of Life Ended Ended
6.3 January 21, 2016 6.3.2016.0 End of Life Ended Ended
6.2 February 25, 2015 6.2.2033.0 End of Life Ended Ended
6.1 December 11, 2014 6.1.2227.0 End of Life Ended Ended
5.x May 29, 2012 5.0.2272.7 End of Life Ended Ended
(December 31, 2020)
Support status explanation

ESET Endpoint Security
Version Release Date Latest build Current Status Full Support Limited Support Transition period
8.1 June 28, 2021
8.1.2031.0
Full Support Until version 9 + 1 year Until version 9 + 3 years
8.0 December 9, 2020
8.0.2028.0
 Limited Support Ended
(June 28, 2021)
Until version 9 + 1 year
7.3 June 30, 2020
7.3.2044.0
Full Support Until December 2022 Until December 2023
7.2 November 12, 2019 7.2.2072.0 Limited Support Ended Until December 2021
7.1 April 11, 2019 7.1.2064.0 Limited Support Ended Until December 2021
7.0 August 16, 2018 7.0.2120.0 Limited Support Ended Until December 2021
6.6 August 24, 2017 6.6.2095.1 End of Life Ended Ended
(March 31, 2021)
6.5 March 14, 2017 6.5.2132.6 Limited Support Ended Until February 2022
6.4 June 7, 2016 6.4.2014.0 End of Life Ended Ended
6.3 January 21, 2016 6.3.2016.0 End of Life Ended Ended
6.2 February 25, 2015 6.2.2033.0 End of Life Ended Ended
6.1 December 11, 2014 6.1.2227.0 End of Life Ended Ended
5.x May 29, 2012 5.0.2272.7 End of Life Ended
Ended
(December 31, 2020)
Support status explanation

ESET NOD32 Antivirus Business Edition | ESET Smart Security Business Edition
Version Release Date Latest build Current Status Full Support Limited Support Transition period
4.x March 2, 2009 4.2.76.0 End of Life Ended Ended
(December 31, 2020)
3.0 November 5, 2007 3.0.695.0 End of Life Ended Ended
Support status explanation

ESET Endpoint Antivirus for Linux
Version Release Date Latest build Current Status Full Support Limited Support Transition period
8.1 July 13th, 2021 8.1.3.0 Full Support Until version 9 +1 year Until version 9 release + 3 years
8.0 March 18th, 2021 8.0.3.0 Limited Support Ended
(July 13th, 2021)
Until version 9 release+ 1 year
7.1 January 28th, 2021 7.1.9 Full Support March 18th, 2022 March 18th, 2024
7.0 February 25th, 2020 7.0.13.0 Limited Support Ended March 18th, 2022
Support status explanation

ESET Endpoint Antivirus for Mac
Version Release Date Latest build Current Status Full Support Limited Support Transition period
6.10 April 20, 2021 6.10.910.0 Full Support Until version 7 +1 year Until version 7 +3 years
6.9 June 15, 2020 6.9.60.3 Limited Support Ended Until version 7 +1 year
6.8 September 25, 2019 6.8.400.0 Limited Support Ended Until version 7 +1 year
6.7 January 10, 2019 6.7.900.0 End of Life Ended Ended
6.6 May 25, 2018 6.6.866 End of Life Ended Ended
6.5 September 25, 2017 6.5.600.1 End of Life Ended Ended
6.4 March 30, 2017 6.4.246.0 End of Life Ended Ended
6.3 September 19, 2016 6.3.85.0 End of Life Ended Ended
6.2 May 31, 2016 6.2.7.0 End of Life Ended Ended
6.1 September 30, 2015 6.1.16.0 End of Life Ended Ended
Support status explanation

ESET Endpoint Security for Mac
Version Release Date Latest build Current Status Full Support Limited Support Transition period
6.10 April 20, 2021 6.10.910.0 Full Support Until version 7 +1 year Until version 7 +3 years
6.9 June 15, 2020 6.9.60.3 Limited Support Ended Until version 7 +1 year
6.8 September 25, 2019 6.8.400.0 Limited Support Ended Until version 7 +1 year
6.7 January 10, 2019 6.7.900.0 End of Life Ended Ended
6.6 May 25, 2018 6.6.866 End of Life Ended Ended
6.5 September 25, 2017 6.5.600.1 End of Life Ended Ended
6.4 March 30, 2017 6.4.246.0 End of Life Ended Ended
6.3 September 19, 2016 6.3.85.0 End of Life Ended Ended
6.2 May 31, 2016 6.2.7.0 End of Life Ended Ended
6.1 September 30, 2015 6.1.16.0 End of Life Ended Ended
Support status explanation

ESET NOD32 Antivirus Business Edition for Mac
Version Release Date Latest build Current Status Full Support Limited Support Transition period
4.1 July 27, 2012 4.1.106.1 End of Life Ended Ended
4 August 2, 2010 4.0.77 End of Life Ended Ended
Support status explanation

ESET NOD32 Antivirus Business Edition for Linux Desktop
Version Release Date Latest build Current Status Full Support Limited Support Transition period
4.0 October 28, 2020 4.0.96.0 End of Life Ended Ended
Support status explanation

ESET Server Products

ESET Mail Security for Microsoft Exchange Server
Version Release Date Latest build Current Status Full Support Limited Support Transition period
8.0 June 23, 2021 8.0.10012.0 Full Support Until version 9 +1 year Until version 9 +3 years
7.3 December 17, 2020 7.3.12002.0 Full Support
Until June 2022 Until June 2024
7.2 August 25, 2020 7.2.12004.2 Limited Support Ended Until June 2022
7.1 December 18, 2019 7.1.12010.0 Limited Support Ended Until June 2022
7.0 August 16, 2018 7.0.10019.0 Limited Support Ended Until June 2022
6.5 February 28, 2017 6.5.12018.0 Limited Support Ended Until December 2022
6.4 September 7, 2016 6.4.10011.0 End of Life Ended Ended
6.3 January 21, 2016 6.3.10005.0 End of Life Ended Ended
6.2 September 3, 2015 6.2.12012.0 End of Life Ended Ended
4.5 March 26, 2013 4.5.10022.0 End of Life Ended Ended
4.3 March 31, 2011 4.3.10016 End of Life Ended Ended
4.2 March 10, 2010 4.2.10012 End of Life Ended Ended
Support status explanation

ESET Server Security for Microsoft Windows Server
(formerly ESET File Security for Microsoft Windows Server)
Version Release Date Latest build Current Status Full Support Limited Support Transition period
8.0 June 16, 2021
8.0.12003.0
Full Support Until version 9 +1 year Until version 9 +3 years
7.3 April 22, 2021
7.3.12006.0
Full Support Until June 2022 Until June 2024
7.2 September 24. 2020 7.2.12004.2 Limited Support Ended Until June 2022
7.1 February 11, 2020 7.1.12010.0 Limited Support Ended Until June 2022
7.0 January 29, 2019 7.0.12018.0 Limited Support Ended Until June 2022
6.5 February 28, 2017 6.5.12018.0 Limited Support Ended Until December 2022
6.4 September 7, 2016 6.4.12004.0 End of Life Ended Ended
6.3 March 2, 2016 6.3.12006.0 End of Life Ended Ended
6.2 February 25, 2015 6.2.12007.0 End of Life Ended Ended
6.0 December 11, 2014 6.0.12035.0 End of Life Ended Ended
4.5 February 7, 2012 4.5.12017.0 End of Life Ended Ended
4.3 October 18, 2011 4.3.12014 End of Life Ended Ended
Support status explanation

ESET Mail Security for IBM Domino
(formerly ESET Mail Security for IBM Lotus Domino)
Version Release Date Latest build Current Status Full Support Limited Support Transition period
8.0 July 15, 2021 8.0.14004.0 Full Support Until version 9 + 1 year Until version 9 + 3 years
7.2 August 25, 2020 Full Support Until July 2022 Until July 2024
7.1 September 10, 2019 7.1.14008.0 Limited Support Ended Until July 2022
7.0 August 16, 2018 7.0.14008.0 Limited Support Ended Until July 2022
6.5 February 28, 2017 6.5.14026.0 Limited Support Ended Until December 2022
6.4 September 7, 2016 6.4.14024.0 End of Life Ended Ended
4.5 May 29, 2012 4.5.14059.0 End of Life Ended Ended
Support status explanation

ESET Security for Kerio
Version Release Date Latest build Current Status Full Support Limited Support Transition period
6.5 May 29, 2017 6.5.16009 End of Life Ended Ended
5 N/A N/A N/A N/A N/A N/A
4.5 November 6, 2013 4.5.16009 End of Life Ended Ended
Support status explanation

ESET Security for Microsoft Sharepoint Server
Version Release Date Latest build Current Status Full Support Limited Support Transition period
8.0 July 7, 2021 8.0.15004.0 Full Support Until version 9 +1 year Until version 9 +3 years
7.3 April 22, 2021 7.3.15001.0 Full Support Until July 2022 Until July 2024
7.2 August 25, 2020 7.2.15001.0 Limited Support Ended Until July 2022
7.1 7.1.15005.0 Limited Support Ended Until July 2022
7.0 August 16, 2018 7.0.15010.0 Limited Support Ended Until July 2022
6.5 February 28, 2017 6.5.15015.0 Limited Support Ended Until December 2022
6.4 September 7, 2016 6.4.15015.0 End of Life Ended Ended
4.5 June 12, 2013 4.5.15024.0 End of Life Ended Ended
Support status explanation

ESET Server Security for Linux
(formerly ESET File Security for Linux)
Version Release Date Latest build Current Status Full Support Limited Support Transition period
8.1 July 13th, 2021 8.1.565 Full Support Until version 9 + 1 year Until version 9 +3 years
8.0 March 16th, 2021 8.0.375 Limited Support
Ended
(July 13th, 2021)
Until version 9 + 1 year
7.2 December 4, 2020 7.2.574 Full Support March 16th, 2022 March 16th, 2024
7.1 November 14, 2019 7.1.561 Limited Support Ended March 16th, 2022
7.0 July 16, 2019 7.0.1152 Limited Support Ended March 16th, 2022
Support status explanation

ESET File/Mail/Gateway Security for Linux/FreeBSD
(formerly ESET File/Mail/Gateway Security for Linux/BSD/Solaris)
Version Release Date Latest build Current Status Full Support Limited Support Transition period
4.5 November 15, 2020 4.5.16.0 Limited Support Ended June 2020 Until December 2021
4.0 November 15, 2011 4.0.10 End of Life Ended Ended
3.0 Q2/2008 3.0.22 End of Life Ended Ended
Support status explanation

ESET Virtualization Security for VMware NSX
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1 January 21, 2016 1.7.1.0 Limited Support Ended TBD

ESET Virtualization Security supports vSphere version 6.7 and earlier only.

Support status explanation

ESET Shared Local Cache
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1 December 12, 2014 1.2.5.3 Limited support Ended Until December 2021
Support status explanation

ESET On-premises Consoles

ESET PROTECT
Version Release Date Latest build Current Status Full Support Limited Support Transition period
8.1 June 24, 2021 8.1.13.0 Full Support Until next major version + 1 year Until next major version + 3 years
8.0 December 9, 2020 8.0.19.0  Limited Support Ended
(June 23, 2021)
Until June 2023
Support status explanation

ESET Security Management Center
Version Release Date Latest build Current Status Full Support Limited Support Transition period
7.2 June 11, 2020 7.2.11.3 Limited Support Ended
(December 9, 2020)
Until December 2022
7.1 November 19, 2019 7.1.27.2 Limited Support Ended Until June 2022
7.0 August 16, 2018 7.0.72.3 Limited Support Ended Until November 2021

ESET Security Management Center was renamed to ESET PROTECT starting from version 8.

Support status explanation

ESET Remote Administrator
Version Release Date Latest build Current Status Full Support Limited Support Transition period
6.5 March 14, 2017 6.5.34.0 End of Life Ended Ended
(December 31, 2020)
6.4 July 19, 2016 6.4.29.0 End of Life Ended Ended
6.3 January 21, 2016 6.3.12.0 End of Life Ended Ended
6.2 September 3, 2015 6.2.11.0 End of Life Ended Ended
6.1 May 20, 2015 6.1.31.0 End of Life Ended Ended
6.1 February 25, 2015 6.1.28.0 End of Life Ended Ended
6.1 December 10, 2014 6.1.21.0 End of Life Ended Ended
5.3 November 19, 2015 5.3.39.0 End of Life Ended Ended
5.2 June 16, 2014 5.2.26.0 End of Life Ended Ended
5.1 October 21, 2013 5.1.34 End of Life Ended Ended
5 May 28, 2012 5.0.119 End of Life Ended Ended
4 April 19, 2010 4.0.138 End of Life Ended Ended
3 December 15, 2008 3.0.105 End of Life Ended Ended
2 November 26, 2007 2.0.110 End of Life Ended Ended
1 June 25, 2005 1.0.17 End of Life Ended Ended
Support status explanation

ERA – ESMC Plug-ins
Kaseya
Version Release Date Latest build Current Status Full Support Limited Support Transition period
2.7 January 24, 2019 2.7.0 Full support Until next major release N/A
ConnectWise Automate v6
Version Release Date Latest build Current Status Full Support Limited Support Transition period
6.5 January 24, 2019 2.5.1.42 Limited Support Ended Until June 2021
ConnectWise Manage
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.0 December 17, 2019 1.0.1910.42 Limited Support Ended Until June 2021
Autotask PSA
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.0 August 5, 2020 1.0.1907.83 Limited Support Ended Until June 2021
Tigerpaw
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.0 January 24, 2019 0.9.501.0 Limited Support Ended Until June 2021
Salesforce
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.0 January 24, 2019 0.10.273 Limited Support Ended Until June 2021
Event Management Extension
Version Release Date Latest build Current Status Full Support Limited Support Transition period
3.3 May 3, 2017 3.3.0 Limited Support Ended Until June 2021
Support status explanation

DEM Plug-ins
DEM for ConnectWise Automate
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.5 December 23, 2020 1.5.0 Full support Until next major release TBD
1.4 January 10, 2020 1.4.0 Limited Support Ended
(December 23, 2020)
Until December 2021
1.3 June 6, 2019 1.3.2  End of Life Ended Ended
(January 10, 2021)
DEM for Datto RMM
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.2 August 20, 2020 1.2.0 Full support Until next major release TBD
1.1 August 22, 2019 1.1.2 Limited Support Ended Until next major release
DEM for SolarWinds N-Central
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.1 April 23, 2019 1.1.0 Full support Until next major release TBD
1.0 March 7, 2018 1.0.0 Limited Support Ended Until next major release
DEM for SolarWinds RMM
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.0 February 17, 2020 1.0.0 Full support Until next major release TBD
DEM for Ninja RMM
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.1 April 23, 2019 1.1.0 Full support Until next major release TBD
1.0 January 12, 2018 1.0.0 Limited Support Ended Until next major release
Support status explanation

ESET Mobile Solutions

ESET Endpoint Security for Android
Version Release Date Latest build Current Status Full Support Limited Support Transition period
2.11 March 24, 2021 2.11.2.0 Full Support Until next major release Until next major release + 1 year
2.10 December 7, 2020 2.10.8.0 Limited Support Ended March 2022
2.9 November 16, 2020 2.9.7.0 Limited Support Ended December 2021
2.8 June 15, 2020 2.8.12.0 Limited Support Ended November 2021
2.7 March 25, 2020 2.7.21.0 Limited Support Ended June 2021
1 December 4, 2012 1.2.210.134 End of Life Ended Ended
(February 2015)
Support status explanation

ESET Endpoint Detection and Response

ESET Enterprise Inspector
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.6 June 1, 2021 1.6.1716 Full Support Until next major release Until next major release + 1 year
1.5 November 6, 2020 1.5.1512 Limited Support Ended June 1, 2022
1.4 June 15, 2020 1.4.1363 Limited Support Ended November 6, 2021
1.3 September 17, 2019 1.3.1145 for Server and WinOS endpoints
1.3.1143 for macOS endpoints
End of Life Ended Ended
1.2 July 20, 2018 1.2.894 End of Life Ended Ended
1.1 March 26, 2018 N/A End of Life Ended Ended
1 N/A N/A End of Life Ended Ended
Support status explanation

ESET Encryption and Multifactor Authentication Products

ESET Full Disk Encryption
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1.2 June 23, 2020 1.2.0.x Full Support Until next major release TBD
1.1 April 2, 2020 1.1.0.0 End of Life Ended Ended
1.0 January 28, 2019 1.047.6.0 End of Life Ended Ended
Support status explanation

ESET Secure Authentication
Version Release Date Latest build Current Status Full Support Limited Support Transition period
3 January 30, 2020 3.0.24.0 Full Support Until next major release TBD
2 March 15, 2016 2.8.23.0 End of Life Ended Ended
(January 2020)
1 July 25, 2013 1.3.719.0 End of Life Ended Ended
(March 2016)
Support status explanation

ESET Endpoint Encryption Client
Version Release Date Latest build Current Status Full Support Limited Support Transition period
5 December 22, 2020 5.0.8 Full Support Until next major release TBD
5 June 25, 2020 5.0.7 Limited support Ended June 25, 2021
5 May 6, 2020 5.0.6 End of Life Ended Ended
5 February 12, 2019 5.0.5 End of Life Ended Ended
4 December 12, 2018 4.9.5 End of Life Ended Ended
Support status explanation

ESET Endpoint Encryption Server
Version Release Date Latest build Current Status Full Support Limited Support Transition period
3.2 June 2020 3.2 Full Support Until next major release TBD
3.1 February 12, 2019 3.1 End of Life Ended Ended
2 September 27, 2018 2.10.10 End of Life Ended Ended
Support status explanation

ESET Cloud Services

ESET MSP Administrator
Version Release Date Latest build Current Status Full Support Limited Support Transition period
2 March 24, 2020 2.6.13 Full Support Throughout whole lifecycle N/A
1 February 3, 2020 1.4.2 End of Life Ended Ended
(December 31, 2020)
Support status explanation

ESET PROTECT Cloud
(formerly ESET Cloud Administrator)
Release Date Latest build Current Status Full Support Limited Support Transition period
December 9, 2020 N/A Full Support Throughout whole lifecycle N/A
Support status explanation

ESET Business Account
Version Release Date Latest build Current Status Full Support Limited Support Transition period
3 January 4, 2021 3.40.1 Full Support Throughout whole lifecycle N/A
Support status explanation

ESET License Administrator
Version Release Date Latest build Current Status Full Support Limited Support Transition period
1 March 17, 2020 1.32.20 Limited support Ended TBD
Support status explanation

ESET Dynamic Threat Defense
Release Date Latest build Current Status Full Support Limited Support Transition period
August 16, 2018 N/A Full Support Throughout whole lifecycle N/A
Support status explanation

Why upgrade?

Each new version of ESET products features many bug fixes and improvements. Existing customers with a valid license for an ESET product may upgrade to the latest version of the same product for free.

Ensure full protection by a free upgrade of your ESET product

If you have any doubt regarding the level of support for the product(s) that you are using, contact ESET Technical Support.

Source : Official ESET Brand
Editor by : BEST Antivirus KBS Team

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