Issue You are experiencing difficulties sending or receiving email after installing ESET Smart Security, ESET Internet Security or ESET Smart Security Premium I can receive emails but cannot send them Solution Firewall troubleshooting? This article is part of a series of recommended steps to troubleshoot firewall issues. Click here to start with step 1. Pause the Firewall to see […]
Issue Temporarily disable Network traffic filtering for troubleshooting purposes Solution Warning: Disabling the firewall is not recommended except for the purposes of diagnosing/troubleshooting system problems.The steps below will disable HTTP, POP3 and IMAP scanning. This represents a potential security threat to your system. Use the following instructions with caution and re-enable the firewall as soon as […]
Issue You are unable to connect to (or from) another computer or device, such as a printer on your network Add an IP address or a range of IP addresses to the trusted list in your ESET product I have ESET NOD32 Antivirus Solution Firewall troubleshooting? This article is part of a series of recommended […]
Issue You are experiencing an issue with media streaming (music, video, pictures, etc.) from your PC to an Xbox 360 or PlayStation 3 on your network Check that UPnP (Universal Plug and Play) protocols are allowed by the ESET firewall For a list of other devices that may be affected, see the Details section below. Details Other devices […]
Issue HP (Hewlett Packard) printers have a known conflict with IDS settings in ESET Smart Security A third party application or a peripheral on your computer is not working properly when the ESET firewall is in Automatic mode Other products this issue may affect include: Ceton InfiniTV Apple TV Peachtree Carbonite Quickbooks iTunes Rosetta Stone Network Printers […]
Issue You are not able to connect to the internet Solution Firewall troubleshooting? This article is part of a series of recommended steps to troubleshoot firewall issues. Click here to start with step 1. In some cases, the ESET firewall will detect internal IP traffic from a router as a potential threat. Follow the instructions below to […]
Issue Allow or deny a connection with a remote IP address in ESET Windows home products Deny access to a suspicious IP address You are unable to connect to (or from) another computer or device, such as a printer on your network Details This article describes how to create a custom firewall rule to allow […]
Issue Create a firewall rule to allow or deny specific connections based on port number or range of port numbers Details The ESET firewall acts as a network traffic filter that regulates communication within the local network or internet. Using predefined rules, the firewall analyzes network communication and decides whether or not to allow it. […]
Issue Create a firewall rule to allow or deny specific connections based on port number or range of port numbers Solution Firewall troubleshooting? This article is part of a series of recommended steps to troubleshoot firewall issues. Click here to start with step 1. Open the main program window of your ESET Windows product. Press the F5 key […]
Issue An application (for example iTunes) is not working or having connectivity issues after installing ESET Cyber Security Pro Configure the ESET firewall to block incoming or outgoing internet communications for a specific application Allow an application Details The ESET firewall acts as a network traffic filter that regulates communication within the local network or […]