Details ESET business product in Limited Support status This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon. For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products. Upgrade ESET […]
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Issue You encounter an issue with ESET Parental Control that you can not solve and you want to contact ESET Technical Support ESET Technical Support has requested a copy of your Parental Control log file Solution Internet connection To send a support request your device needs to have an internet connection. Send a support request […]
Issue Create a log of all connections blocked by the ESET firewall Enable advanced logging of the firewall Solution ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. […]
Issue Secured websites/web pages do not load with ESET installed When accessing a secured website/web page, the page does not fully load; it remains white and blank Solution Solution I: Set SSL/TLS scanning to Interactive mode Open the main program window of your ESET Windows product. Press the F5 key on your keyboard to access Advanced setup. Click Web and Email and expand SSL/TLS. From […]
Issue You want to exclude applications or IP addresses in ESET endpoint products Allow TWAIN devices to communicate on your network Solution Are you a home user? Open the main program window of your Windows ESET product. Press the F5 key to access Advanced setup. Click Web and Email and click Edit next to Excluded applications or Excluded IP addresses depending on the type of exclusion […]
Solution Upgrade to the latest version – End of Life notice This article applies to version 5.x of ESET Endpoint Antivirus and ESET Endpoint Security. These products are currently in Basic Support status and are expected to reach End of Life status in December 2020. After this date, ESET Endpoint Antivirus and ESET Endpoint Security […]
Issue Enable Gamer mode Disable Gamer mode Prevent Gamer mode from starting automatically Details While in Gamer mode, your ESET product will suppress pop-ups and scheduled ESET security tasks so that gaming or important presentations go uninterrupted. By default, ESET Windows home products switch to Gamer mode automatically when a full screen application is started. […]
Issue You need to enable SMS text commands ESET Mobile Security for Android 5.3 and later users ESET Mobile Security for Android 5.2 and earlier users You need to use SMS remote text commands Restore SMS and call features You can restore removed features by downloading and installing the ESET SMS Tool application. For detailed instructions, visit […]
ESET Customer Advisory 2019-0018 November 7, 2019 Severity: Information Summary ESET has recently fixed the format of exclusions across its product portfolio. Previously, products erroneously accepted an ambiguous format of the path in its exclusions settings. After updating to the latest module, previously created exclusions need to be checked and possibly edited by system administrators. […]