Scenario: – This kind of error appears while updating K7 product due to firewall restrictions, router policy or ISP level blockage. Steps to follow:- Kindly check whether any proxy or gateway firewalls such as Fortigate, Cyber Roam Etc is being used. If there is no firewall present kindly download ‘K7 Offline updater’ from below link […]
Scenario:- If you are getting an error while updating “No Internet connection – last error : 0” Steps to follow:- This might occur due to either slow internet or if there is any block ( firewall ) in the network. Please click on the below link to download the offline updater file – https://k7computing.com/in/free_tools, Kindly click […]
Scenario: While activating the key, you may get error code 130. This happens because of Proxy entry in K7 Product. Steps to follow: Open K7 icon from the desktop. Click on Update Click on Configure Update Remove the Proxy entries from “Access internet through a proxy server” and remove tick mark then Click on OK and try activating the product. Note: If the issue persists […]
Scenario: This kind of error appears while activation of K7 security product due to Downadup infections/ if any proxy details are enabled in your network connectivity. Steps to follow: 1. Check for an active Internet connection. 2. Check if you are able to open www.k7computing.com, if not please click here to run the DTool. 3. After running the Dtool […]
Scenario: The above activation error happens when you try to activate the K7 security product anywhere from Out Of India if your internet IP address is located Out Of India. Steps to follow: 1. If you get the message “Activation Failed – Incorrect Serial Number”, check if you are trying to activate a product purchased in India, […]
Scenario: This error will appear while activation of K7 security product due to Downadup infections if any proxy details are enabled in K7. Steps to follow: 1. Open the K7 product and click on Updates > Configure Updates > Access Internet Through proxy Server 2. Remove the proxy details and try activating the product. 3. If […]
Scenario: While renewing/activating the key, you may get a javascript unexpected token error. This happens because of minor changes occurred in K7. Steps to follow: Open K7 icon from the desktop Click on setting Click on General Setting Click on Load install settings under Manage Product Settings. Click on Yes and OK Restart the system and try activating. Note: If the issue persists or you […]
Scenario: You get an error, which shows a numerical error such as 5023, 303, 854698742. This happens because of unknown proxy setting. Steps to follow: Check for an active internet connection. Check if you are connecting to the Internet using a proxy. This can be checked in Internet Explorer >Tools > Internet Options > Connections > LAN […]
Scenario: While renewing/activating the License key, you may get error as ” A critical error occurred while activating the product – Error code 400. This happens because of unwanted special character entry in email id column; either it might be additional space after the email or additional dot or any special character. Steps to follow: Kindly go […]
Scenario: While accessing any application, you may receive the application error 0x000005c after installing K7. This may be because of multiple Anti-virus enabled in the system. Steps to follow: Disable K7 from the taskbar/show hidden icons. If you are unable to find the K7 icon, boot the system in safe mode. Uninstall another anti-virus from the […]