Scenario: – This kind of error appears while updating K7 product due to firewall restrictions, router policy or ISP level blockage.

Steps to follow:-

  1. Kindly check whether any proxy or gateway firewalls such as Fortigate, Cyber Roam Etc is being used.
  2. If there is no firewall present kindly download ‘K7 Offline updater’ from below link and run into the computer – https://k7computing.com/in/free_tools

if yes, please allow the below URLs into the allowed list and check





If still same issue persists, kindly try once with different internet connection, if the issue is resolved in different internet connection – Kindly contact your ISP and provide them the above url’s and ask them to allow it under router for communication.

Note: If the issue persists or you need any assistance, you may raise ticket at Submit a Ticket and Our Support Team will get in touch with you shortly to assist you.

Source : Official G Data Brand
Editor by : BEST Antivirus KBS Team

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