Scenario: This error occurs when Basic requirements to install K7 does not meet. Steps to follow: 1. Make sure that basic requirements to install K7 matches. 2. If the basic requirements mets and the OS is Windows XP SP2 or Windows server 2003, perform below changes to install K7 End Point. 3. Click on Start->Click on […]
Scenario: If you are getting an error while updating “An error has happened while copying the new updates files” Steps to follow: Restart the machine by using the shutdown command as Shutdown /r /t 00 in Run If issue persist, Verify if any 3rd party free anti-virus application such as Bytefence, Segurazo live protection etc is running in your machine. If yes, […]
Scenario: This error occurs when Basic requirements to install K7 does not meet . Steps to follow: 1. Make sure that basic requirements to install K7 matches. 2. If the basic requirements mets and the OS is Windows XP SP2 or Windows Server 2003, perform below changes to install K7 End Point. 3. Click on Start->Click on […]
Make sure Clients are able to ping K7 Enterprise Console System. If yes, please cache from C:program dataK7computingK7WSCache folder and check. If the issue persists, Kindly check whether K7 console system has internet access or not. If internet connection present, check whether any proxy or gateway firewall such as Fortigate, Cyber Roam Etc is being used. If […]
Please verify system date and times, it should be correct. If it is correct, Please execute the rootsupd.exe from here. If any Firewall or UTM application is being used, please allow the below URLs into the allowed list Updates.k7computing.com/ S3.amazonaws.com/* prdupdates.k7computing.com.* Make sure that .DAT extension files are allowed to download under content filtering of the gateway firewall. Please check and […]
Make sure Clients are able to ping K7 Enterprise Security Console System. Please check whether any proxy or gateway firewall such as Fortigate, Cyber Roam Etc is being used. If yes, please allow the below URLs into the allowed list and check Updates.k7computing.com/ S3.amazonaws.com/* prdupdates.k7computing.com.* Also, make sure that .DAT extension files are allowed to download under content filtering of […]
Scenario: If you are getting an error while updating “An error has happened while copying the new updates files” Steps to follow: Restart the machine by using shutdown command as Shutdown /r /t 00 in Run. If issue persist, Verify if any 3rd party free anti-virus application such as Bytefence, Segurazo live protection etc is running in your machine. If yes, remove […]
1. Kindly check whether any desk has been installed in the system, if yes please uninstall and then try installing after running K7ESRT tool. 2. If Any desk is not installed in the system then kindly check whether any traces of SQL or K7 are left over behind. 3. Download and run the removal tool from the […]
Kindly check whether anydesk application has been installed in the console system, if yes please uninstall it. 2. Open Run->services.msc-> restart the K7 Web Server (Z3) service and SQL K7BIZSQL Service and check for the login. 3. If still, the issue persists please run the below URL in console machine via browser and check […]
1. Kindly check whether any services of K7 or SQL has been stopped. 2. Click on Start->Run->Type services.msc and enter 3. Services window opens up, if any of the K7 or SQL services or stopped, start those services and check. 4. If still, the issue persists please run the below URL in console machine via browser […]