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This article covers how to address Sophos Home dashboard messages.

Generic Sophos Home Dashboard messages

macOS specific Sophos Home Dashboard messages

“This device is vulnerable”

Common causes and troubleshooting steps:

  • If you just installed/updated Sophos Home OR your macOS version, restart the Mac and wait 15 mins.
  • Check that all protection layers are enabled on the dashboard:
    1 – Log in to your Sophos Home Dashboard
    2 – Choose the desired computer and click on the PROTECTION tab
    3 – Switch any gray sliders to the blue position by clicking on them
    4 – Repeat step 3 for every sub-section of the PROTECTION tab (GeneralRansomware and Web)  as needed.
  • If the issues persist follow these articles based on your macOS version:

Windows specific Sophos Home Dashboard messages

“This device is vulnerable”

Common causes and troubleshooting steps: guidelines:

  • If you just installed/updated Sophos Home OR your OS version, restart the computer and wait 15 minutes.
  • Check that all protection layers are enabled on the dashboard::
    1 – Log in to your Sophos Home Dashboard
    2 – Choose the desired computer and click on the PROTECTION tab
    3 – Switch any gray sliders to the blue position by clicking on them
    4 – Repeat step 3 for every sub-section of the PROTECTION tab (GeneralExploits , Ransomware and Web)  as needed.
  • If the issues persist, click here for re-installation steps
Discover More help  Mac 10.2.2 - October 21, 2021 (Sophos)

“Reboot required after software update”

Detection related messages

This section applies to malware detection entries listed in the dashboard, as well as website detections (including bypassed by user, or blocked sites)

Source : Official Sophos Brand
Editor by : BEST Antivirus KBS Team

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