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Applies to: Sophos Home 

This article lists the known issues spotted in the Sophos Home Premium software, as well as known interactions with third-party software.

Known issues with Sophos Home

Windows

Mac

Big Sur – M1 chipset known issues

General macOS related issues

Known issues with 3rd party products

mmhmm
mmhmm application will constantly trigger “camera is active” on macOS due to the application’s processes using the camera all the time (even when not in use by a specific application). Please refer to the vendor’s documentation for more details:
https://help.mmhmm.app/hc/en-us/articles/360053622354-Uninstalling-mmhmm
https://help.mmhmm.app/hc/en-us/articles/360055976014-Why-has-mmhmm-taken-over-or-hijacked-my-video-conferencing-camera-

Maxthon browser
Maxthon browser displays garbled text on launch. This is related to an incompatibility issue, and the workaround can be found in the “Disabling a specific Protected application to allow the software to run” section of this article.

Discover More help  Windows 2.1.8 - October 17th, 2019 (Sophos)

Sandboxie
Sandboxed browsers such as Chrome may get blocked by PrivGuard when launching or opening new links/windows. Workaround: users may create -at their own discretion- a local exclusion for “SbieSvc.exe” Sophos Home – Local exclusions

AutoIT
Scripts compiled to .exe’s using AutoIt are flagged by Sophos Home’s Machine learning feature.
The workaround is to allow and restore the applications as per: Excluding a file or application from Machine Learning detection.
Users may also ensure exclude an entire folder for where these applications are saved as per: Setting scan exceptions

Sage Accounting software
Updating Sage accounting software is prevented by Sophos Home’s Exploit Mitigation feature. The workaround is to temporarily disable Exploit Mitigation in your Sophos Home dashboard to allow the update to complete as outlined in Option 4 in Adding local exclusions/Allowing Installations and/or applications to run.

Enpass Password manager

Enpass password manager will be blocked by Sophos Home. To resolve this issue add a Web Exception for 127.0.0.1: See “Website Exceptions” section in: https://support.home.sophos.com/hc/en-us/articles/115005499966-Setting-scan-exceptions

Sonos Speakers

The Sonos controller application is blocked by Sophos Home’s web protection feature. Until we have a permanent resolution, please do the following steps to resolve:
For Wireless Speakers, Add a Web Exception for the IP address of the speakers AND 127.0.0.1.  See “Website Exclusions” in: https://support.home.sophos.com/hc/en-us/articles/115005499966-Setting-scan-exceptions
For a wired and wireless combo, it may be only necessary to add the IP of the Wired speaker AND 127.0.0.1

Convene 
Launching Convene application from local HTML file is prevented by Sophos Home’s Exploit Mitigation feature. The workaround is to “allow application” from Sophos Home Dashboard OR add a local exclusion for the detection path to gain normal functionality as outlined in – Exploit exclusions (Windows – Local exclusions)

Discover More help  Sophos Home – Activating Premium License keys

Known Issues – Games

Allowing games to run along Sophos Home

Source : Official Sophos Brand
Editor by : BEST Antivirus KBS Team

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