[NEWS7771] Upgrade ESET PROTECT to version 8.0.17.1 to fix Web Console login failure

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If you upgraded to ESET PROTECT 8.0 and are unable to log into the Web Console because your username or password contains special characters, upgrade to ESET PROTECT version 8.0.17.1 to resolve this issue.

  • Upgrade ESET PROTECT Web Console on Windows
  • Upgrade ESET PROTECT Web Console on Linux or manually fix web console if component upgrade task fails

Upgrade ESET PROTECT Web Console on Windows

  1. Download the ESET PROTECT All-in-one installer from the ESET website and unzip the downloaded file.
  2. Double-click the Setup.exe file and click Next in the Welcome screen.
  3. Select Upgrade all components and click Next.

Figure 1-1
  1. Select I accept the terms in the license agreement and click Next.
  1. In the Components to upgrade screen, confirm ESET PROTECT Web console is selected and click Next.

Figure 1-2
  1. In the Java screen, confirm Java installation is selected and click Upgrade.

Figure 1-3
  1. When the upgrade is complete, click Finish.
  2. To restart the Apache Tomcat service, click Start → Services → right-click the Apache Tomcat 9.0 service, and select Restart.

Figure 1-4
  1. Open the ESET PROTECT Web Console in your web browser and log in.

Upgrade ESET PROTECT Web Console on Linux or manually fix web console if component upgrade task fails

Tomcat installation

The Tomcat installation and service may have a different name and location on your system. Make sure to tailor the commands to your Linux environment.

Manually fix web console if component upgrade task fails

Use the instructions below if you see the following error:

  1. Download the ESET PROTECT Web Console: 
    wget https://download.eset.com/com/eset/apps/business/era/webconsole/latest/era.war
  2. Backup the Web Console configuration file, copy it to your home folder. For example: 

    cp /var/lib/tomcat/webapps/era/WEB-INF/classes/sk/eset/era/g2webconsole/server/modules/config/EraWebServerConfig.properties /home/user/backup.Era.WebServerConfig.properties
  3. Stop the Tomcat service:

    sudo systemctl stop tomcat
  4. Remove the old Web Console files:

    sudo rm -rf /var/lib/tomcat/webapps/era /var/lib/tomcat/webapps/era.war
  5. Copy the new era.war file:

    sudo cp era.war /var/lib/tomcat/webapps/
  6. Start the Tomcat service:

    sudo systemctl start tomcat
  7. Wait until the era.war is extracted by Tomcat. A new era folder appears in the /var/lib/tomcat/webapps/ folder.
  8. Restore the backed-up Web Console configuration file:

    sudo cp /home/user/backup.Era.WebServerConfig.properties /var/lib/tomcat/webapps/era/WEB-INF/classes/sk/eset/era/g2webconsole/server/modules/config/EraWebServerConfig.properties
  9. Restart the Tomcat service to apply the restored configuration.
  10. Open the ESET PROTECT Web Console in your web browser and log in.
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Last Updated: Jul 28, 2021
Source : Official ESET Brand
Editor by : BEST Antivirus KBS Team

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