Issue
- You receive the error message “error downloading update file” when attempting to update the detection engine and update modules
- Modules updates hang at 0%
- The Check for updates button is unresponsive
- You receive Error DB10161
Solution
ESET Security Management Center (ESMC) users: Perform these steps in ESMC
I. Clear the update cache
- Verify that your internet connection is active by visiting the ESET home page.
- Open the main program window of your ESET endpoint Windows product.
- Press the F5 key to open Advanced Setup.
- Click Update, expand Basic, then click Clear next to Clear update cache and click OK.
![](https://kbs.bestantivirus.co.uk/wp-content/uploads/2021/08/KB7269Fig1-1b.png)
- Click Update → Check for updates.
![](https://kbs.bestantivirus.co.uk/wp-content/uploads/2021/08/KB7269Fig1-2c.png)
- If the issue is still not resolved, continue to part II.
II. Delete update files
- Open the main program window of your ESET endpoint Windows product.
- Press the F5 key to access Advanced setup.
- Click Detection Engine → HIPS and expand Basic.
Figure 2-1 - Click the slider bar next to Enable HIPS to disable it, then click OK to exit Advanced setup.
![](https://kbs.bestantivirus.co.uk/wp-content/uploads/2021/08/KB7269Fig2-2d.png)
- Click to bookmark this page for reference after restarting your computer. Restart your computer.
- Confirm that you can see hidden files, folders and drives:
- Windows 7 users: Click Start → Control Panel → Folder Options → View and select Show hidden files, folders and drives.
- Windows 10 users: Click Start → Control Panel → Appearance and Personalizations → Show hidden files and folders under File Explorer Options and select Show hidden files, folders and drives. Click Apply.
- Windows Vista users: Click Start → Control Panel → Appearance and Personalizations → Show hidden files and folders under Folder Options and select Show hidden files, folders and drives. Click Apply.
![](https://kbs.bestantivirus.co.uk/wp-content/uploads/2021/08/1_KB3504Fig2-2b.png)
- Delete the contents of the Updfiles folder and the Charon folder.
- Windows Vista and Windows 7:
- Click Start → Computer and navigate to
C:/ProgramData/ESET/ESET Endpoint Security/Updfiles
orESET Endpoint Antivirus/Updfiles
and delete the contents. - Navigate to
C:/ProgramData/ESET/ESET Endpoint Security
orESET Endpoint Antivirus/Charon
and delete the contents.
- Click Start → Computer and navigate to
- Windows 10:
- Click Start → Computer and navigate to
C:/ProgramData/ESET/ESET Security/Updfiles
orESET Endpoint Antivirus/Updfiles
and delete the contents. - Navigate to
C:/ProgramData/ESET/ESET Security
orESET Endpoint Antivirus/Charon
and delete the contents.
- Click Start → Computer and navigate to
- Windows Vista and Windows 7:
- Navigate to
C:/Program Files/ESET/ESET Security/Modules
orC:/ProgramFiles/ESET/ESET Endpoint Antivirus/Modules
and delete the em0** folders (some folders may not delete). Restart your computer.
![](https://kbs.bestantivirus.co.uk/wp-content/uploads/2021/08/1_kb3504_Fig2-3c.png)
- Re-enable HIPS and HIPS Self-Defense (see steps 1-4) and restart your computer.
- Open the main program window of your ESET endpoint Windows product.
- Click Update → Check for updates (see Figure 1-2).
- If you still receive the “error downloading update file” message, uninstall and reinstall your ESET product.
If you are still unable to resolve your issue, email ESET Technical Support.
Last Updated: Dec 3, 2020
Source : Official ESET Brand
Editor by : BEST Antivirus KBS Team
Editor by : BEST Antivirus KBS Team
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