Issue
Required user permissions
This article assumes that you have the appropriate access rights and permissions to perform the tasks below.
If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights.
- ESET PROTECT users: Create a second administrator user in ESET PROTECT
- ESET Security Management Center (ESMC) users: Create a second administrator user in ESET Security Management Center 7.x
ESET business product in Limited Support status
This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.
For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.
- Module update failed: “An error occurred while downloading update files”
Solution
Endpoint users: Perform these steps on individual client workstations
- Open ESET Security Management Center Web Console (ESMC Web Console) in your web browser and log in.
- Click Client Tasks (ESMC 7.0) or Tasks (ESMC 7.1 and later) → Modules Update.
- Click the Modules Update task and select Edit from the context menu.
Figure 1-1
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- Click Settings and select the check box under Clear update cache. You will add Targets after the task is created.
- Click Finish when you are finished making changes to the task.
Figure 1-2
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- Click the task and select Rerun on failed from the context menu.
Figure 1-3
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- Click Target. The client workstations which had the original task fail should be listed. Click Finish.
Figure 1-4
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