[KB6734] Upgrade ESET Remote Administrator 6.5 (and later) for Linux to the latest ESET Security Management Center 7

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ESET business product in Limited Support status

This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.

For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.

Upgrade ESET business products.

 Windows users: Upgrade ESET Remote Administrator 6.5 and later to ESMC 7.2.
I. Upgrade ERA Server to ESMC Server

II. Upgrade ESET Management Agent

III. Upgrade ERA Proxy (for Linux and ERA Virtual Appliance users)

I. Upgrade ERA Server to ESMC Server

Only ERA 6.5 and later can be upgraded to ESMC 7.2 directly.

  • If you use ERA 6.0 – 6.3, upgrade to ERA 6.4 first.
  • If you use ERA 6.4, upgrade to ESMC 7.1 first.
Upgrade type Installed from Use when Link to instructions
Component Upgrade Client task ESMC Web Console
  • Recommended procedure (not for Virtual Appliance)
Run Command Client task ESMC Web Console
  • Use if Component Upgrade task fails.
  • The installer is downloaded separately.
Install Agent manually Linux terminal
  • For advanced users only.
  • Requires knowledge of Linux terminal.
  • Step by step guide (this article)
Database pull from an older ERA/ESMC VA VA terminal
  • If you have been using ESMC Virtual Appliance (for example VMWare or Virtual Box) you can perform database pull and then upgrade agents via Components Upgrade task.

Upgrade ESMC Server, Tomcat and Web Console manually

II. Upgrade ESET Management Agent

Beginning with version 7, the ERA Agent is named the ESET Management Agent.

Before you begin
  • Always upgrade the ESMC Server machine first.
  • The ESET Management Agent cannot connect to the ERA 6.x Server.
  • Do not upgrade the ERA Agents which are connecting via ERA Proxy before a proper proxy solution is set up.
    • ERA Version 6.x Agent can connect to ESMC 7 Server.
    • ESET Management Agent (version 7.x) cannot be connected to ESMC 7.x Server via ERA Proxy.
    • ESET Management Agent (version 7.x) cannot connect to ERA 6.x Server.
There are different ways how to upgrade your ERA 6.x Agent to the latest ESET Management Agent.
Upgrade type Installed from Use when Link to documentation
Component Upgrade Client task ESMC Web Console
  • Recommended procedure.
Run Command Client task ESMC Web Console
  • Use if Component Upgrade task fails.
  • The installer is downloaded for each client separately.
Manual installation Linux terminal
  • For advanced users only.
  • Requires knowledge of Linux terminal.
  • Step by step guide (this article)

Install Agent via Run Command Client task

Manual installation

III. Upgrade ERA Proxy (for Linux and ERA Virtual Appliance users)

Visit this Knowledgebase article on Migration of ERA 6 Proxy to Apache HTTP Proxy (Linux and Virtual Appliance).

Before you begin
  • Always upgrade the ESMC Server machine first.
  • The ESET Management Agent (7.x) cannot connect to the ERA 6.x Server.
  • Do not upgrade the ERA Agents which are connecting via ERA Proxy before a proper proxy solution is set up. The ESET Management Agent (7.x) cannot connect to the ESMC Server via ERA Proxy.
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Last Updated: Mar 24, 2021

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