Issue

ESET business product in Limited Support status

This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.

For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.

Upgrade ESET business products.

Upgrade ERA 6.5, ESMC 7.0, or ESMC 7.1 environment manually to the latest ESET Security Management Center 7.2
Upgrade to ESMC 7.2
Upgrade the ERA infrastructure (Proxy, Agents)

Solution

Before you start

Are you a Linux user? Upgrade ERA 6.5 (and later) for Linux to the latest version

If you use an ERA 6.x Proxy component, upgrade your infrastructure with ERA 6.x Proxy
The ESMC 7.1/7.2 Server component only supports 64-bit operating systems. If you are running ERA 6.5 or ESMC 7.0 on a 32-bit machine, you need to migrate to a 64-bit machine before the upgrade to ESMC 7.2
If you have an older unsupported database installed (MySQL 5.5 or MSSQL 2008), upgrade your database to a compatible database version before upgrading the ESMC Server

Prerequisites

Before upgrading to ESMC 7.2, make sure that all ESMC 7 installation prerequisites are met.

Upgrade to ESMC 7.2 is only possible from ERA 6.5 and later

You must have ESET Remote Administrator (ERA) version 6.5 and later to upgrade to ESET Security Management Center 7.2. Check which version of ERA you have installed.

Perform a full backup of ERA

Database: Follow these instructions to back up the ERA database.
Configuration: Copy the Startupconfiguration.ini file, located at: C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData
Certificates: Export the Certification Authorities and Peer Certificates.
Mobile Device Connector: If this component is used, copy the Startupconfiguration.ini located at: C:\ProgramData\ESET\RemoteAdministrator\MDMCore\Configuration.

To manually upgrade ESET Remote Administrator 6.5 and later to ESET Security Management Center 7.2, follow the instructions below:

Upgrade to ESMC 7.2

Click the link below to download the ESET Security Management Center installer for Windows: Download ESET Security Management Center installer
Run the installer file Setup.exe.

Figure 1-1
Click Next.

Figure 1-2
Select Upgrade all components and click Next.

Figure 1-3
Read the End-user license agreement, click I accept the terms in the License Agreement and then click Next.

Figure 1-4
Review ESMC components that can be upgraded and click Next.
Apache Tomcat upgrade
- ESMC Web Console upgrade works only if Apache Tomcat was installed via the All-in-one installer. ESMC Web Console upgrade is not supported if a custom version of Apache Tomcat is installed (manual installation of Tomcat service via service.bat).
- Apache Tomcat upgrade will delete the era folder located in C:\Program Files\Apache Software Foundation\[ Tomcat folder ]\webapps\. If you use the era folder to store additional data, make sure to back up the data before upgrading.
- If C:\Program Files\Apache Software Foundation\[ Tomcat folder ]\webapps\ contains additional data (other than the era and ROOT folders), Apache Tomcat upgrade will not take place and only the Web Console will be upgraded.
Figure 1-5
If you are upgrading the Web Console, make sure that 64-bit Java is installed. If you have multiple Java versions installed on your system, we recommend that you uninstall older Java versions (the oldest supported version is Java 8) and keep only the latest version of Java.

Oracle Java licensing

Starting January 2019, Oracle JAVA SE 8 public updates for business, commercial or production use require a commercial license. If you do not purchase a JAVA SE subscription, you can use this guide to transition to a no-cost alternative and install one of listed supported Java editions.

a) To select the already installed Java, click Select a Java installation, select the folder where Java is installed (with a subfolder bin, for example C:\Program Files\Amazon Corretto\jdk1.8.0_232) and click OK. The installer prompts you if you have selected an invalid path.

b) Click Upgrade to continue or change to change the Java installation path.

Figure 1-6

Figure 1-7
When the upgrade is in progress, the ESMC Installation Wizard is unresponsive. The upgrade can take longer, depending on your system configuration.

Figure 1-8
After the upgrade is completed, click Finish.

Figure 1-9
Open the web browser and log in to the upgraded ESMC 7.2 Web Console.