[KB3759] Push uninstall to client workstations using ESET Remote Administrator (6.x)

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Issue

ESET business product no longer supported

This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated.

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

  • Perform a push uninstall to a password-protected and non-password-protected client(s) using ESET Remote Administrator

Details

The Software Uninstall task is used to uninstall ESET products from clients when they are no longer wanted or needed. If you are uninstalling ERA Agent, ESET products managed by that Agent may retain some settings after the Agent is uninstalled. We recommend that you reset some settings (for example, password protection) to the default settings using a policy before the client device is removed from management. All tasks currently running on the Agent will be abandoned. The Running, Finished or Failed execution status of this task may not be displayed accurately in ERA Web Console depending on replication.

Solution

 Endpoint users: Perform these steps on individual client workstations

View permissions needed for least privilege user access

ERA 6.5 User Permissions

This article assumes that your ERA user has the correct access rights and permissions to perform the tasks below.

If you are still using the default Administrator user, or you are unable to perform the tasks below (the option is grayed out), see the following article to create a second administrator user with all access rights (you only need to do this once):

A user must have the following permissions for their home group:

Functionality Read Use Write
Software Uninstall (under Client Tasks) ✓ ✓ ✓

A user must have the following permissions for each affected object:

Functionality Read Use Write
Groups & Computers ✓ ✓ ✓

Once these permissions are in place, follow the steps below.

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.
  2. Click Admin → Client Tasks.
  1. Expand All Tasks → Operating system, select Software Uninstall and click New.

Figure 1-1
Click the image to view larger in new window

  1. Type a Name for your new task. The Description field is optional.

Figure 1-2
Click the image to view larger in new window

  1. Expand Settings and click Select Package to Uninstall.

Figure 1-3

To uninstall on password-protected clients

If the settings on the client workstation(s) are password-protected, type PASSWORD= into the Uninstallation Parameters field, followed by the password. Click OK. This option is only available in ESET Remote Administrator version 6.2 and later. If the settings are not password-protected, skip this step.

  1. Select the ESET product you want to uninstall and then click OK.

Figure 1-4

  1. Click Finish and then click Create Trigger.

Figure 1-5

  1. Follow our steps to create a new trigger and run the task.

See our Online Help topic for more information about Client Tasks.

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Last Updated: Jan 4, 2021

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Source : Official ESET Brand
Editor by : BEST Antivirus KBS Team

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