[KB3278] The laptop that was added to a myESET account is not visible in online Anti-Theft portal

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Issue

  • The laptop that was added to your myESET account is not visible in the online Anti-Theft portal

Solution

Getting started with ESET Anti-Theft: Step 4 of 4 ← myESET account
  1. Open the main program window of your ESET Windows product.
  2. Disable Anti-Theft.
  3. Click Setup → Security Tools.
Figure 1-1
  1. Click the slider bar next to Anti-Theft to enable it.
Figure 1-2
  1. Type your myESET login information in the ESET Anti-Theft window and click Sign in.
Figure 1-3
  1. Type a name into the Set a device name field and click Continue.
Use a new device name

Use a different name for your device from the name initially used to help with the association process.

Figure 1-4
  1. Click Close.
Figure 1-5
  1. The account page for myESET opens in your web browser. Click Anti-Theft.
Figure 1-6
  1. Your device will appear indicating that your account has been created successfully. Click Optimize this device.
Figure 1-7
  1. Your device is now optimized. Click Optimization to view additional optimization actions.
Figure 1-8
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Last Updated: Jul 9, 2021

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