Kaspersky for Home Secure Keyboard Input limitations in Kaspersky Security Cloud “Failed to unlock data vault” error in Kaspersky Security Cloud Webcam Protection in Kaspersky Security Cloud License problems in Kaspersky Security Cloud How to install and activate Kaspersky Security Cloud Free Kaspersky Security Cloud release notes How to protect mobile devices using the activation […]
Kaspersky Security Cloud works with limitations in the following cases: If Windows 10 is in the Out Of Box Experience (OOBE). If the Device Guard mode is enabled on Windows 10. If you are using a different version of Windows and have faced compatibility issues, send a request to technical support with a detailed description of an […]
The Windows Unlocker tool detects and deletes software which blocks the operating system. Use this tool only in cases when the startup of the operating system is blocked and scanning it with Kaspersky Rescue Tool did not help. Windows Unlocker may cause malfunctioning of the operating system. To scan your computer with Windows Unlocker: In Kaspersky Rescue […]
To get trace files: Using the utility interface Run the UpdateUtility-Gui.exe file. In the main utility window, click Settings. In the General section, select the Enable trace checkbox. Click OK. Reproduce the issue. Disable tracing and close Kaspersky Update Utility for Windows. The trace.log trace file will be created in the folder where the utility is located. Using command line In the command line, run […]
Kaspersky Update Utility 3.0 has a feature of creating detailed reports (trace files). Trace files are required for detecting technical problems with the utility and for troubleshooting. How to create trace files Using graphical interface Run UpdateUtility-Gui.exe. In the main application window, click Settings. In the Settings window, go to the General tab and select the check box Enable trace. Click OK. The trace file trace.log will be […]
The article concerns Kaspersky Security for Windows Server version 10.1.0.622, 10.1.1.746 and 10.1.2.996. You can enable traces in Kaspersky Security 10 for Windows Server in the following ways: Through the console To collect traces for Kaspersky Security 10 for Windows Server through the console: Run the console and open the properties of the Kaspersky Security node. […]
The article concerns: Kaspersky Security 11.0.1 for Windows Server (version 11.0.1.897) Kaspersky Security 11.0.0 for Windows Server (version 11.0.0.480) You can enable tracing in Kaspersky Security for Windows Server in the following ways: Through the console Before you enable traces: Note that the folder you select as the Traces folder must be an existing […]
In order to process requests, Kaspersky Lab technical support may require reports on how the application’s components are functioning. These reports are called trace files. We do not recommended following the instructions below without first consulting a technical support specialist. If enabled accidentally, tracing can lead to disk space shortage. How to get trace […]
Kaspersky technical support engineers might request reports on the activity of the application’s components. These are called trace files. To collect traces in Kaspersky Password Manager for Windows: Open Kaspersky Password Manager and enter the main password. Click Additional → Settings. Go to the Advanced section and select the Log application events checkbox. Reproduce the error. Disable tracing. To do so, clear […]
If your operating system or applications on your computer are running slowly, you can increase your system’s performance with Kaspersky Small Office Security. Click the settings icon in the lower left corner of the Kaspersky Small Office Security main window. To learn how to open the main application window, see this article. Click Performance. Select the checkboxes: […]