Issue The “Scan with ESET NOD32 Antivirus” or “Scan with ESET Smart Security” option does not display in the context menu when you right-click a file name or desktop icon Details By default, the option to scan files with your ESET product is displayed in the context menu when you right-click a file. If this option is […]
Issue You receive the “Banking and Payment Protection not functional” error You receive the “Protected browser could not be started” message or you get the 0x847695d0 error Solution “Banking and Payment Protection not functional” error Disable the Banking & Payment protection feature and restart your computer. Make sure you have this article saved in your browser before you […]
Issue What is “phishing”? Enable the Anti-Phishing feature Enable accessibility permissions for your ESET mobile product for Android Resolve the “Improve functionality” or the “Allow accessibility to enable Anti-Phishing” message on the dashboard in ESET mobile products for Android Solution Getting started with ESET Mobile Security for Android: Step 5 of 6 ← SMS text commands | Call Filter → Phishing […]
Details Static Groups are groups of manually selected and configured clients—their members are static and can only be added/removed manually, not based on dynamic criteria (as opposed to Dynamic Groups, which are arranged automatically based on specific criteria defined in a template). When computers are added to groups, you can assign policies, tasks or settings […]
Solution This article demonstrates how to take a screenshot which can then be attached to an email response to ESET Technical Support. Screenshots help our representatives better understand your issue and expedite its resolution. To take a screenshot, click your operating system (below) and follow the step-by-step instructions: Windows 10 Windows 8 Windows 7 / […]
Issue Schedule a device scan to run automatically at a pre-defined time Solution Open ESET Mobile Security for Android. Tap Antivirus. Figure 1-1 Tap the menu icon → Advanced settings → Scan level to select your desired scan level: Smart — scans SD card content in addition to the file types scanned by the quick scan. In-depth — scans all file types […]
Issue You have a suspicious file, suspicious website, potential false positive or potential miscategorization by Parental Control or Web control that you would like to submit to ESET for analysis Submit a suspicious file / potential false positive file via email Submit a suspicious website / potential false positive website via email Submit spam or […]
Issue Configure ESET PROTECT to automatically generate a detection report notifying you when a new detection is detected on a client Solution Open the ESET PROTECT Web Console in your web browser and log in. Click Notifications → New Notification. Figure 1-1 Type a Name and optional Description for your new notification in the appropriate fields. Click the slider bar under Enabled to enable the notification. […]
Details Required user permissions This article assumes that you have the appropriate access rights and permissions to perform the tasks below. If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights. ESET PROTECT users: Create a second administrator user in […]
Details The Host-based Intrusion Prevention System (HIPS) monitors events inside the operating system and reacts accordingly based on a set of pre-defined rules to recognize suspicious system behavior. When this type of activity is identified, the HIPS self-defense mechanism stops the offending program or process from carrying out a potentially harmful activity. Additional HIPS rules […]