Issue Update fails on client workstations connected to ESET PROTECT Apache HTTP Proxy is installed with ESET PROTECT Your network is a small environment where a proxy for caching detection engine updates downloaded from the internet is not required You receive an activation error, for example ECP.4098 Solution Endpoint users: Perform these steps on individual client workstations Apache HTTP […]
Issue You receive a “no internet connection” error and cannot update detection modules Solution From the home screen of your Android device, tap Settings → Apps & Notifications → ESET Mobile Security. Figure 1-1 Tap Storage → Clear cache. Figure 1-2 Perform a manual update of the virus signature database to verify that the issue has been resolved. Languages Deutsch Español Français Last Updated: Feb […]
Details When installing or upgrading to version 6.9.60 of ESET Cyber Security or ESET Cyber Security Pro, users must have mac OS 10.12 or newer installed. Issue You receive a “General Compiler Error” message after recently upgrading to a new version of ESET Cyber Security Solution Are you a Windows user? Open the main program […]
Issue Several reasons Agent deployment can fail Determine what caused ESET Management Agent deployment to fail Push installations hang at “In Progress” Cannot deploy the ESET Management Agent to a Mac computer For registry permissions issues, review HKEY_LOCAL_MACHINE permissions. Solution Reasons Agent deployment can fail For more information on Agent deployment failure, refer to: Requirements for […]
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Issue You receive the error message “error 0073” You receive the error message “Modules update failed” Solution To view instructions for an operating system other than Windows, choose the appropriate operating system below: Mac Users | Android Users Check to see if you can update after each step Click Update → Check for updates. If the update fails, proceed to […]
Issue “License expired” displayed in ESET Password Manager Move the Password Store to a new ESET license Details After license expiration, your Password Manager account will be closed. Closing your account will delete all data. You will be unable to recover any data once your account is deleted. If you are the license owner and […]
Issue When performing a computer scan, you may occasionally see multiple (depending on product version) notifications in the Scan log such as “unable to open,” “error opening” and/or “archive damaged” Solution Generally, your ESET product is unable to scan files that are displayed as “unable to open,” “error opening” and/or “archive damaged” entries (depending on product version) […]