Issue You are completing the Update Mirror Troubleshooting Checklist You receive the error message “error downloading update file” when attempting to update the detection engine and update modules Modules updates hang at 0% The “Update now” button is unresponsive Error DB10161 Solution ESET business product no longer supported This article applies to an ESET product version that […]
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Issue You receive the error message “error 0073” You receive the error message “Modules update failed” Solution To view instructions for an operating system other than Windows, choose the appropriate operating system below: Mac Users | Android Users Check to see if you can update after each step Click Update → Check for updates. If the update fails, proceed to […]
Issue You are unable to activate your ESET product after receiving an automatic upgrade You receive the “General Compiler Error” message after upgrading to a new version of the ESET Windows home product Your ESET product displays the message “Modules update failed” as shown below: Solution Make sure that you have the latest version of […]
Issue “License expired” displayed in ESET Password Manager Move the Password Store to a new ESET license Details After license expiration, your Password Manager account will be closed. Closing your account will delete all data. You will be unable to recover any data once your account is deleted. If you are the license owner and […]
Issue The ESET firewall is blocking an application or device from connecting to your home network This article applies to the following products: ESET Internet Security ESET Smart Security ESET Smart Security Premium Solution Firewall troubleshooting? This article is part of a series of recommended steps to troubleshoot firewall issues. Click here to start with step […]
Issue When performing a computer scan, you may occasionally see multiple (depending on product version) notifications in the Scan log such as “unable to open,” “error opening” and/or “archive damaged” Solution Generally, your ESET product is unable to scan files that are displayed as “unable to open,” “error opening” and/or “archive damaged” entries (depending on product version) […]
You are unable to install ESET products on a recently purchased a Toshiba or eMachines-brand computer and are receiving an installation error message such as one of the following: Error: 1 (error 1) OR Error 2878 OR Installation Error. Please try again, or download and install offline installer. Your issue is most likely a conflict with software that […]
Issue You receive an error after the “Free Upgrade Available” message, or the “New update available” desktop notification prompts you to upgrade your installed product to the latest version of ESET Smart Security Premium, ESET Internet Security, or ESET NOD32 Antivirus When trying to upgrade, you receive an error “ESET product could not be updated […]
Issue You receive the notification that your installation package file is “not recognized as valid installation package” Solution If you are installing ESET Smart Security or ESET NOD32 Antivirus and receive the following error message, “This installation package is not supported by this processor type – contact the vendor”, you may be attempting to install the […]