Issue ESET business product in Limited Support status This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon. For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products. Upgrade ESET […]
Issue You receive the notification “An unexpected error has occurred” or “An uncaught exception has occurred!” ESET PROTECT ESET Secuirty Management Center (ESMC) 7.2 ESET Remote Administrator (ERA) 6.5 Solution Attention This article was created in quick response to an emerging issue. In some cases, the steps below may not resolve this issue. ESET PROTECT […]
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Issue Required user permissions This article assumes that you have the appropriate access rights and permissions to perform the tasks below. If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights. ESET PROTECT users: Create a second administrator user in […]
Issue ESET business product no longer supported This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. For a complete list of supported products and support level definitions, review the ESET End of Life policy for […]
Issue While attempting to install ESET products, you receive one of the following error messages: “A system restart from a previous installation or update is pending, and that setup cannot continue.” “The computer has not been restarted after a program uninstallation. Please restart the computer and run the installer again.” Solution Create a System Restore […]
Issue You receive the error message “error downloading update file” when attempting to update the detection engine and update modules Modules updates hang at 0% The Check for updates button is unresponsive You receive Error DB10161 Solution ESET Security Management Center (ESMC) users: Perform these steps in ESMC I. Clear the update cache Verify that your internet connection is […]
Issue If you receive “result code 0” after performing a push installation or new task using ESET Remote Administrator, no error has occurred. Result code 0 indicates a successful task. This is a Microsoft message and is not controlled by ESET. Solution End of support for version 5.2 and 5.3 of ESET Remote Administrator This […]
News If you upgraded to ESET PROTECT 8.0 and are unable to log into the Web Console because your username or password contains special characters, upgrade to ESET PROTECT version 8.0.17.1 to resolve this issue. Upgrade ESET PROTECT Web Console on Windows Upgrade ESET PROTECT Web Console on Linux or manually fix web console if […]
Solution If you receive the error message “Cannot execute command ./eset_nod32av_xx-bit_en.linux /tmp/epkg.xxxxx” when attempting to install ESET NOD32 Antivirus 4 for Linux Desktop on Fedora 14, follow the instructions below: Download a new installer package by clicking the appropriate link below for your system type. 32-bit Download 64-bit Download Open the Terminal window, enter the following command […]