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Issue

ESET business product in Limited Support status

This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.

For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.

Upgrade ESET business products.

  • One-click actions in ESET Security Management Center (ESMC) 7 enable users to manage alerts
  • You want to update your ESET endpoint product or ESET File Security product using the Dashboard in ESET Security Management Center (7.x)

Solution

To upgrade ESET security products on the client computers using a one-click action in ESET Security Management Center:

  1. Open the ESET Security Management Center Web Console and log in.
  2. Click Dashboard → ESET Applications.
  3. In the Application version status report, left-click the yellow section of the graph and select Update installed ESET products.
Figure 1-1
ESET Management Agent

ESET Management Agent can not be updated through the Dashboard. Please visit our Online help topic for more information.

  1. Select the check box next to the ESET product to be updated. Click click to see the list to see the computers where the ESET product will be updated.
Figure 1-2
  1. Select the computers where you want the ESET product to be updated and click OK.
Figure 1-3
  1. Select the check box next to Automatically reboot when needed and click Update. To have machines restart later, deselect the check box.
Automatic Reboot

We highly recommend rebooting automatically to ensure full protection of ESET modules. The task will run based on the agent selecting or deselecting the check box. When the check box is deselected, the system will still upgrade but it will not reboot. The maintenance window is preferred so updates can be performed outside of business hours and the reboot can process.

Figure 1-4
  1. Click Client Tasks to view the progress of any scheduled Client Task(s). When the task finishes successfully, the managed computers are protected by the latest version of ESET security software.
Figure 1-5

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