What to do if graphic mode doesn’t work when starting Kaspersky Rescue Disk 18

If you cannot start your computer with Kaspersky Rescue Disk in graphic mode, it might be because your computer’s hardware is not supported.

You can get help with Kaspersky Rescue Disk on the community. To determine the cause of the error, you will need to provide information about your computer’s hardware. To do so:

1. Start the computer with Kaspersky Rescue Disk.
2. Press Esc when the message “Press Esc to load Kaspersky Rescue Disk” appears.

3. Select a language for the graphical interface and press Enter.

4. Select Hardware Info and press Enter.

5. Using the Tab key, select Save and press Enter.

6. Connect a USB drive, select OK and press Enter.

7. Select the USB drive from the list, then select OK and press Enter.

8. Select a directory in which to write the file containing the hardware information, then select OK and press Enter. Use the up and down arrow keys to select a directory. To enter a directory, press the space bar twice.

9. Confirm saving the file. To do so, select Yes and press Enter.

10. Press Enter.

11. Copy the file containing the hardware information from the USB drive.
12. Create a topic in Community. In your topic, describe your issue and attach the file.

Source : Official Kaspersky Brand
Editor by : BEST Antivirus KBS Team