What to do if a Kaspersky application prompts you to decrease the license term

This article concerns:

• Kaspersky Anti-Virus
• Kaspersky Internet Security
• Kaspersky Total Security

When activating a Kaspersky application, you may see a window prompting you to enter the previous activation code or, alternatively, decrease the license term.

Users who have already purchased an activation code for Kaspersky Anti-Virus, Kaspersky Internet Security or Kaspersky Total Security can purchase a new activation code at a discount. For this reason, each time you try to activate a Kaspersky application on your computer the application will check your computer for previously used activation codes:

• In case the information about the previous activation code is found, the license term gets extended for a full period.
• In case the application was unable to find the needed information, you will see a window prompting you to enter the previous activation code manually. Select the Enter the previous activation code, type the code into the field and then click Next.

If you enter a code that corresponds to a Kaspersky product activation code, the license term gets extended for a full period.

You will encounter an error if there is an issue with the code you have entered:

• The code is invalid
• The code is blocked
• The code was not found by the activation server
• The code is not applicable in the region where the renewal is performed
• The code has already been used for renewal
• The code was issued as a promo campaign for free

In this case, select I agree to decrease license validity period and click Next.

The application will activate the license with a shorter term.

Where to find the previous activation code

How to tackle related problems

Source : Official Kaspersky Brand
Editor by : BEST Antivirus KBS Team