What does customer support consist of ? (Dr.Web)

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  • The subscription price includes the following technical support services:

    • consultations via a web form in the SCC;
    • stored histories of user support requests;
    • analyses of viruses not detected by Dr.Web;
    • free decryption for files encrypted by encryption ransomware (provided these requirements are met).

Source : Official Dr.Web Brand
Editor by : BEST Antivirus KBS Team

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