This topic describes what to do if you get a user authentication error message when using the IKEv2 protocol.
When using a FREEDOME VPN version earlier than 3.2.0 on iPhone or iPad, the following error message is shown if IKEv2 protocol is selected: User authentication failed.
The FREEDOME VPN servers no longer support IKEv2 in the old FREEDOME VPN client versions. We recommend that you update the FREEDOME VPN client to the latest version available through Apple App Store. Alternatively, you can set the VPN protocol to IKEv1.
Source : Official F-Secure Brand
Editor by : BEST Antivirus KBS Team
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