If you have technical problems with your product, you can create and send a log file to our technical support.
The file contains information that can be used for troubleshooting and solving problems specific to your device.
To create the log file:
- Open the FREEDOME VPN app.
- From the left navigation, select Help > About FREEDOME.
- Click 7 times on the version number.
The Run support tool link is displayed at the bottom of the page.
- Click the Run support tool link, and enter your administrator credentials if prompted.
The tool starts collecting information and the log file (FreedomeSupportInfo.zip) is saved in your Documents folder.
- Attach the log file to your support request.