Apples to Sophos Home for macOS What’s happening “SophosAgent cannot be opened because of a problem” message appears after updating macOS to a newer version. Added to this, the Sophos Home shield is no longer visible on the Mac’s menu bar. Why does this happen? Please refer to Apple support’s documentation on this error message […]
Applies to: Sophos Home Premium and Free (Mac) What’s happening: “This device is vulnerable” | “Computer is vulnerable” messages appear when some Sophos Home components are not loaded/properly installed. This situation must be addressed to ensure your system is protected from online threats. The most common scenarios in which these messages appear are after […]
Applies to Sophos Home Premium users running Fujitsu Lifebook A series laptops + ALPS driver + Windows 10. What’s happening: Due to compatibility issues with a faulty ALPS driver, some customers may not be able to use their keyboard right away after installing Sophos Home premium. The conflict occurs between the ALPS driver (on the […]
Applies to Sophos Home – Windows 10 computers This article describes how to turn off AMSI logging, in order to resolve compatibility issues with certain programs. These steps should be used if a program has crashed and its logs/errors display a conflict with AMSI files/dll. How to turn off AMSI logging 1. Turn off Sophos Home Tamper […]
Applies to: Sophos Home Premium (Windows) only You are trying to install Sophos Home Premium on a Samsung Galaxy TabPro or Samsung Galaxy TabPro S but it gets BSOD and nothing is installed after the reboot. Cause This is a known issue in Sophos Home Premium. The CryptoGuard component detects the keyboard of the device as malicious. The […]
Applies to: Sophos Home Premium and Free (Mac) When you access the Sophos XG Firewall web console on a computer with Sophos Home installed, Safari hangs and does not let you login. When the Sophos Home is removed, the web console loads without any issues. Cause This issue happens because Sophos Home does not recognize […]
Applies to: Sophos Home Premium and Free (Windows) all versions. Users who are attempting to perform a System Restore in Windows may receive the following error when Sophos Home is installed: “System Restore did not complete successfully. Your computer’s system files and settings were not changed” Users may also see error 0x80070005 Cause: This message […]
Applies to: Sophos Home Premium for Windows 10 versions 1903 and above Customers running Windows 10 version 1903 and above may sometimes see keystrokes get incorrectly encrypted in some applications. Cause When the feature “Protect against Keyloggers” is enabled under Banking Protection, Sophos Home will encrypt keystrokes in order to provide an additional layer of […]
Applies to: Sophos Home Premium for Windows computers This article discusses compatibility issues that may arise when using the “Protect against KeyLoggers” feature. Compatibility The Banking Protection feature protects your banking and credit card information from being intercepted by third-parties and key-logger software. When the feature “Protect against Keyloggers” is enabled under Banking Protection, Sophos […]
Applies to: Sophos Home Premium and Free (Windows) version 3.0.0 Some users running Windows 7 who have installed or updated to Sophos Home 3.0.0 may receive the following error: “The exception unknown software exception (0x40000015) occurred in the application at location 0x01344096.” Note: Please be aware that this error may be slightly different for each user: […]