Applies to: Sophos Home Premium and Free (Windows) After installing Sophos Home, a Reboot required after software update message is found in the Sophos Home Dashboard. Cause In some instances after an installation or update, a reboot is needed to fully enable the capabilities of the updated version of the software. Although a restart does not need […]
You are unable to install Sophos Home on another computer because the Add Device button is disabled: Cause This happens when the following number of device limit has already been reached: Sophos Home premium – 10 devices limit Sophos Home free – 3 devices limit Solution To resolve this, remove one or more computers from the dashboard. Source : […]
I have a Windows computer On your keyboard, press Windows key + R to open the Run window. Type msinfo32 then click OK.. The System Information window opens. This shows information about your computer including the operating system and the system type of your computer. I have a Mac From the Mac menu bar, click on the Apple icon. Select About This Mac. The About This […]
Applies to Sophos Home for Windows and MacOS This article covers how to troubleshoot situations in which Sophos Home is installed on a Windows or MacOS device but does not appear on the Sophos Home Dashboard. Causes The usual causes for a computer not showing in the Sophos Home dashboard are: 1. The Sophos […]
Applies to: Sophos Home for Windows This article covers the steps to uninstall Sophos Home from your Windows machine. Instructions Windows 10 or Windows 8 computers Click on Start, or the search bar, and type appwiz.cpl Press Enter to launch it Double-click on Sophos Home from the list of the installed programs. Note: In some cases, you may […]
Applies to: Sophos Home for macOS You can uninstall Sophos Home on your Mac computers using the Remove Sophos Home app. Do not drag Sophos Home to the Trash as this will not uninstall the program. Removal Instructions Step-by-step guide Open Spotlight (command+space ) , type remove sophos home and press Enter. Click on Continue on the uninstallation window then follow the on-screen […]
This article covers how to protect additional computers (Mac/Windows) with Sophos Home accounts/subscriptions, using your Sophos Home dashboard Video steps Click on a button for video steps , then choose existing user Step-by-step Access your Sophos Home dashboard (Check this link for more details about accounts) Click on the Add Device button (or , if you are on the computer […]
Applies to: Sophos Home Premium and Free This article describes how to re-install Sophos Home/re-protect a computer after having re-installed your operating system, or if you wish to remove the current installation and reinstall it for troubleshooting purposes. Instructions Remove Sophos Home and restart your device : Uninstalling Sophos Home on Windows computers Uninstalling Sophos […]
Your Sophos Home installer can be downloaded directly from the Sophos Home website OR via your existing Sophos Home dashboard depending on whether you’d like to download the Free Trial , or you are already a Premium user and want to re-install or protect additional systems. New Users – Download Sophos Home Trial 1. Access […]
This article lists the minimum system requirements needed to install Sophos Home. These include supported versions of macOS and Windows, as well as hardware needs. Software requirements macOS Pre-requirement: OS version must be up-to-date to ensure full system support. macOS 10.14 Mojave macOS 10.15 Catalina macOS 11 Big Sur macOS 12 Monterey macOS with […]