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Applies to: Sophos Home for Windows

This article covers the steps to uninstall Sophos Home from your Windows machine. 

Instructions

Windows 10 or Windows 8 computers

  1. Click on Start, or the search bar, and type 
    appwiz.cpl 
    Press Enter to launch it
    mceclip1.png
  2. Double-click on Sophos Home from the list of the installed programs. 
    7.png
    Note: 
    In some cases, you may be prompted to restart the computer first before uninstalling Sophos Home. Simply click on Close and reboot the machine first. Then, follow the steps 1-2 again. Otherwise, proceed to step 3.

    8.png
  3. Click on the Uninstall button and wait for the process to finish.
    9.png
  4. Remove this computer from the dashboard to free up the consumed device-count / be able to download and re-install of Sophos Home on the computer. 
    Note: Sophos Home will auto remove the computer from the dashboard if the uninstallation is performed while connected to the internet.

  5. If you are planning on re-installing Sophos Home, please restart your computer first.

    Note: To download Sophos Home for re-installation after removal from computer and dashboard (this must be completed in order to be able to re-download Sophos Home on the affected device), please follow this article Downloading Sophos Home Installer

Note: All steps, including number 4 and 5 need to be completed in order to be able to re-install Sophos Home after removal.

Windows 7 computers

    1. Click on the Start button > Control Panel.1.png
    2. Click Programs and Features.2.png
    3. Double-click on Sophos Home from the list of the installed programs. 
      3.png
      Note: In some cases, you may be prompted to restart the computer first before uninstalling Sophos Home. Simply click on Close and reboot the machine first. Then, follow the steps 1-3 again. Otherwise, proceed to step 4.
      4.png
    4. Click Uninstall and wait for the process to finish.
      5.png
    5. Remove this computer from the dashboard to free up the consumed device-count / be able to download and re-install Sophos Home on the computer. 
      Sophos Home will auto remove the computer from the dashboard if the uninstallation is performed while connected to the internet.
    6. If you are planning on re-installing Sophos Home, please restart your computer first.
       To download Sophos Home for re-installation after removal from computer and dashboard (this must be completed in order to be able to re-download Sophos Home on the affected device), please follow this article Downloading Sophos Home Installer

Troubleshooting uninstallation issues

If you have followed the above steps and were not able to complete the removal, please follow the steps in this article: Unable to uninstall Sophos Home – Windows

Source : Official Sophos Brand
Editor by : BEST Antivirus KBS Team

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