Apples to Sophos Home for macOS What’s happening “SophosAgent cannot be opened because of a problem” message appears after updating macOS to a newer version. Added to this, the Sophos Home shield is no longer visible on the Mac’s menu bar. Why does this happen? Please refer to Apple support’s documentation on this error message […]
Applies to Sophos Home – Windows 10 computers This article describes how to turn off AMSI logging, in order to resolve compatibility issues with certain programs. These steps should be used if a program has crashed and its logs/errors display a conflict with AMSI files/dll. How to turn off AMSI logging 1. Turn off Sophos Home Tamper […]
Applies to: Sophos Home Premium for Windows 10 versions 1903 and above Customers running Windows 10 version 1903 and above may sometimes see keystrokes get incorrectly encrypted in some applications. Cause When the feature “Protect against Keyloggers” is enabled under Banking Protection, Sophos Home will encrypt keystrokes in order to provide an additional layer of […]
Applies to: Sophos Home Premium for Windows computers This article discusses compatibility issues that may arise when using the “Protect against KeyLoggers” feature. Compatibility The Banking Protection feature protects your banking and credit card information from being intercepted by third-parties and key-logger software. When the feature “Protect against Keyloggers” is enabled under Banking Protection, Sophos […]
Applies to: Sophos Home Premium and Free (Windows) version 3.0.0 Some users running Windows 7 who have installed or updated to Sophos Home 3.0.0 may receive the following error: “The exception unknown software exception (0x40000015) occurred in the application at location 0x01344096.” Note: Please be aware that this error may be slightly different for each user: […]
Applies to: Sophos Home Premium and Free (Mac/Windows) What is a browser hijacker/redirector Browser hijackers are usually installed by Potentially Unwanted Applications (PUAs ); they can also be found inside legitimate applications/websites. They typically change the default homepage and search engine of your web browsers, making it difficult to change them back. They may also include […]
This article provides steps on how to stop / opt-out of the Sophos Home Premium trial service. Instructions To opt-out of Sophos Home Premium trial: Log in to your Sophos Home account (if you do not have an account, you can create one by following this article: Creating a Sophos Home account ) Click on your email address on […]
Coupons are typically given as part of the Sophos Home Commercial Edition (SHCE) or Academic programs. They allow participating customers to turn their Sophos Home account to Premium (or Free Academic), for as long as their company/University has an agreement with Sophos. Coupon requirements: Coupons can be used 1 time only, and they attach to a specific […]
This article covers how to review or change your Sophos Home subscription payment options, billing information, or address any other additional billing inquiries. Note: Sophos Home subscriptions are purchased through the payment processor team cleverbridge. To find your current subscription details, either check your emails for your Sophos Home order (the email comes from [email protected]), or use […]
What’s happening: You receive a message stating your Premium license or Trial subscription has expired, or that your device is not fully protected: Why is this happening: In order to provide the best malware protection experience to our customers, we have made a product decision to discontinue the Sophos Home Free offer. This will allow […]