This article covers how to review or change your Sophos Home subscription payment options, billing information, or address any other additional billing inquiries.
Note: Sophos Home subscriptions are purchased through the payment processor team cleverbridge.
To contact cleverbridge for assistance regarding changing your billing information, please visit: cleverbridge assistance
Example of billing inquiries that cleverbridge will handle:
- Changing billing options (changing a credit card or changing from credit card to PayPal)
- Making changes to your subscription (changing renewal / recurrent payment options /cancel/refund)
- Declined purchases
- Unrecognized charges
- Refund requests (within 30 days of purchase).
Note: when you purchase a Sophos Home Premium subscription, you will receive an email from cleverbridge containing a link you can use to contact their team to edit your payment options.