Issue The Incorrect password error occurs when you are trying to get an activation code for a Kaspersky application using a password given by the service provider. Solution Make sure the password you are entering is correct. Check the following: Keyboard layout is correct. Caps Lock is off. Try entering the password again. If the […]
This article concerns: Kaspersky Internet Security 2013 MR0 Kaspersky Anti-Virus 2013 MR0 Issue Issues with an active license occur in Kaspersky Anti-Virus 2013 MR0 or Kaspersky Internet Security 2013 MR0 or it is impossible to activate a new license. In this case, the further use of an application is not possible. Solution Install the latest […]
Cause Incorrect proxy server settings in the operating system. Solution Make sure that you have the latest version of your Kaspersky application installed. Press Win+R on the keyboard. Type inetcpl.cpl and click OK. Go to the Advanced tab and click Restore advanced settings → Apply. Click Reset. Click Reset. Restart your computer. Try installing the Kaspersky application once again. What to do if […]
Sometimes you may receive notifications by email or inside a Kaspersky application prompting you to renew an application license. Here are some possible reasons: You forgot about one of your subscriptions or licenses. Check your licenses using the instructions below. You have a license, you remember about it but you don’t use it because you have […]
After installing Kaspersky Security Cloud, activate the application. For activation, you must connect the application to My Kaspersky: Enter the login and password to your account in the Kaspersky Security Cloud window and click Sign In. If you do not have an account, create it. To do it, click Next. Enter your email address, set a password, […]
When activating the application, you may get the error message You have exceeded the maximum number of activations allowed for the entered activation code. Cause of the error The number of activations with the same activation code has been limited for anti-piracy measures. The error appears if you have installed the application on different devices too […]
The article refers to Kaspersky Security Cloud — Family and Kaspersky Security Cloud — Personal. When activating the application, you may encounter the error The license limit on devices is exceeded. Cause of the error The error occurs if you have installed and activated Kaspersky Security Cloud on more devices than your license allows. Solution Open My Kaspersky and enter […]
For successful activation of a Kaspersky application through My Kaspersky, your account must be verified. If your My Kaspersky account is not verified, you won’t be able to use the application features that require activation. To verify the account, open the link in the verification message sent to your email address. The email address is […]
Cause Incorrect date set on a computer. DNS client service does not work on your computer. DNS server malfunction on your Internet services provider’s side. Solution Check the system date on your computer. See this article for instructions. Make sure that DNS client service works correctly. If the service is not running, restart it. See the guide below. […]
When activating a Kaspersky application, you may get the error “Activation code corresponds to another application”. Cause The entered activation code is obsolete or intended for another application. For example, you have Kaspersky Total Security installed, but you are trying to activate it with an activation code for Kaspersky Anti-Virus. Solution The activation code you entered has […]