Kaspersky for Home Secure Keyboard Input limitations in Kaspersky Security Cloud “Failed to unlock data vault” error in Kaspersky Security Cloud Webcam Protection in Kaspersky Security Cloud License problems in Kaspersky Security Cloud How to install and activate Kaspersky Security Cloud Free Kaspersky Security Cloud release notes How to protect mobile devices using the activation […]
The article concerns Kaspersky Security Cloud — Family and Personal. Cause The System user account does not have permissions on using files. The data vault is located in the root folder of the system disk. Solution Check the permissions of the System user account. If the account has no permissions or some restrictions are set, […]
This article concerns: Kaspersky Security Center 13 (version 13.0.0.11247) Kaspersky Security Center 12 (version 12.0.0.7734) The klactgui diagnostics tool allows performing the following actions on the remote computer: Enable and disable traces Change the trace level Download the trace files Download applications settings Download the GetSystemInfo report Download event logs Start and stop applications Run […]
The article concerns Kaspersky Security Center 11 (version 11.0.0.1131). The klactgui tool allows performing the following actions on the remote computer: Enable and disable traces Change the trace level Download the trace files Download applications settings Download the GetSystemInfo report Download event logs Start and stop applications Run Network Agent diagnostics Generate application dumps and […]
The article concerns the following versions of Kaspersky Security Center 10: Service Pack 3 (version 10.5.1781.0) Service Pack 2 Maintenance Release 1 (version 10.4.343) The klactgui tool allows performing the following actions on the remote computer: Enable and disable traces Change the trace level Download the trace files Download applications settings Download the GetSystemInfo report […]
Kaspersky application hangs or crashes while scanning To fix the issue: Eject any external devices and start a quick scan of the computer. Boot the computer in Safe Mode. See this article for instructions. Open the Kaspersky application and start a full scan of the computer. If the scan completed successfully in Safe Mode, it’s possible that […]
You can encounter the “License problem detected” or “Invalid key file” error in a Kaspersky application even though the application was successfully activated earlier. Cause The issue occurs because of an error during the installation of antivirus databases. Solution Download the installer from the Kaspersky website: Kaspersky Internet Security Kaspersky Anti-Virus Kaspersky Total Security Remove […]
When activating a Kaspersky application, you may encounter the error “Activation error: Local security certificate issue“. Possible cause Incorrect proxy server settings in the Kaspersky application. Incorrect system date. Incorrect security certificate settings in Internet Explorer. Solution Disable proxy server in the product settings. Check the system date on your computer. Open Internet Explorer and click the gear icon […]
If you encounter the “Invalid key” error when trying to activate a Kaspersky application, wait for an hour and try again. The activation server may be unavailable due to maintenance. If this doesn’t help, remove the license from the application and then activate it again: In the main window of your Kaspersky application, click License in the […]
Issue When activating a Kaspersky application, you may encounter the “Unknown error” message. Solution Install the latest version of the application. Download the installer from the Kaspersky website: Kaspersky Security Cloud Kaspersky Internet Security Kaspersky Anti-Virus Kaspersky Total Security Kaspersky Small Office Security Uninstall the current version of the application. For instructions, see this article. Reboot the […]