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The article concerns Kaspersky Security Cloud — Family and Personal.

Cause

  • The System user account does not have permissions on using files.
  • The data vault is located in the root folder of the system disk.

Solution

  • Check the permissions of the System user account. If the account has no permissions or some restrictions are set, change the permissions to allow access. See the guide below.
  • If the vault is located in the root folder of the system drive, copy it to any other folder and then reconnect to Kaspersky Security Cloud. See the guide below.
 

How to check the permissions of the System account

  1. Open the shortcut menu of the data vault and select Properties.

Opening the properties of the data vault

  1. Go to the Security tab and select System.
  2. Check the permissions for the System group. If the check boxes in the Deny column are selected for ModifyRead&executeRead or Write permissions, click Edit.

Changing permissions for the System group

  1. Clear all selected check boxes in the Deny column.
  2. Click OK.

Changing permissions for the System group

The System group now has the permissions for working with files.

 

How to reconnect a vault

  1. Copy the vault to any folder.
  2. In the main window of Kaspersky Security Cloud, click More Tools.

Opening the Tools window in Kaspersky Security Cloud

  • To learn how to open the main application window, see this article.
  1. Go to the Data Protection section and click Data Encryption.

Opening data vaults in Kaspersky Security Cloud

  1. Click I already have a data vault.

Adding a data vault in Kaspersky Security Cloud

  1. Specify the path to the data vault and click Select.
Discover More help  Error “Your activation code is already saved in the application” or “Activation code is saved”

Adding a data vault in Kaspersky Security Cloud

  • Your data vault will be displayed in the Data Encryption window.
  1. Click Unlock on the right of the connected vault.

Opening a vault in Kaspersky Security Cloud

  1. Enter the password and click Open data vault in Windows Explorer.

Password field in Kaspersky Security Cloud

The vault will be reconnected to Kaspersky Security Cloud.

 

What to do if the issue persists

If the issue persists, contact Kaspersky technical support by choosing the topic and filling out the form.

Source : Official Kaspersky Brand
Editor by : BEST Antivirus KBS Team

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