Issue Your Anti-Theft test on myESET hangs for an extended period of time The “Run a test” button starts the test, but it never finishes Details If you click Run a test from the Anti-Theft page on myESET, the test will run as shown below: The Anti-Theft test may take a few minutes to finish as it […]
Solution Win32/Daonol.C is a trojan that infiltrates your system to steal passwords and other confidential data. The most frequent symptoms include: Some antivirus programs can no longer update from the Internet and access to the antivirus homepage is blocked. Attempts to run the command line (cmd) and the Registry editor (regedit) end with the explorer.exe process […]
Details To prevent the leak and abuse of ESET product licenses, the latest version of ESET Windows home products notifies you if a license has been overused and prevents the activation of that license. Solution What to do if you own the license If you receive the “Activation failed – Leaked license” notification for a […]
Solution Getting started with ESET Anti-Theft: Step 3 of 4 ← Optimization | Troubleshooting → Log in to a myESET online account Open myESET. Type your myESET account email address and password and click Log in. Figure 1-1 Click Accept. Figure 1-2 Select the portal you want to access. Figure 1-3 Troubleshooting tips If you are experiencing myESET login issues, they are […]
Solution Renew your ESET license The renewal process is different based on the country in which you bought your ESET license. Visit your local Renewals page. Follow the instructions on the website opened in your browser window. Still unable to renew your license? If you are still unable to renew after following the instructions in […]
Solution Get started with Anti-Theft First, you will activate Anti-Theft on your mobile computer, phone or tablet and create your myESET online account. I have a Windows laptop computer I have an Android mobile phone or tablet Optimize your device for Anti-Theft These instructions will lead you through some additional steps to configure your device […]
Solution Business users | Android users Troubleshooting activation errors ESET products will display a number of ACT error codes (for example ACT.0, ACT.5, ACT.7, or ACT.21, view full list of ACT errors) if activation fails. To resolve these issues follow the steps below: Remove any previously installed antivirus software using the vendor’s approved method. Get Verify that your internet […]
Issue You receive the notification “Installation has been interrupted” (Install error 1618) when installing your Windows ESET product Details You can verify whether a Windows installer service is running by looking in the Processes tab of the Task Manager. Many of these services are legitimate, such as an application upgrade from your web browser. Solution To resolve this […]
Issue You receive an installation error message such as one of the following: Error 2878, Warning: Other security products were found OR, Installation Error. Please try again, or download and install offline installer Figure 1-1 Click the image to view larger in new window Solution If you are installing from a CD, follow this link to activate […]
Issue You receive the error message “Error communicating with kernel” You have recently upgraded to Microsoft Windows 10 with ESET installed and are receiving this error Solution First try to open your ESET product manually to resolve this issue. Open your ESET product manually by clicking Start → All programs → ESET and then clicking your product. If you are still […]