Issue You receive the notification that your installation package file is “not recognized as valid installation package” Solution If you are installing ESET Smart Security or ESET NOD32 Antivirus and receive the following error message, “This installation package is not supported by this processor type – contact the vendor”, you may be attempting to install the […]
Issue Troubleshooting errors Activation error messages You receive an error starting with ACT during activation You receive an error starting with ECP during activation Click here to resolve activation problems with ESET home products Solution Home users | Android users Troubleshooting activation errors ESET products will display a number of ACT error codes (for example ACT.0, ACT.5, […]
Solution FAQ What is the difference between myESET and the estore? The estore is a digital marketplace where you can purchase ESET products or licenses. The myESET portal connects multiple features to help you navigate and get the most out of your ESET products for homes. See our Online Help topic for a complete list of FAQs related to […]
Issue Your Anti-Theft test on myESET hangs for an extended period of time The “Run a test” button starts the test, but it never finishes Details If you click Run a test from the Anti-Theft page on myESET, the test will run as shown below: The Anti-Theft test may take a few minutes to finish as it […]
Solution Win32/Daonol.C is a trojan that infiltrates your system to steal passwords and other confidential data. The most frequent symptoms include: Some antivirus programs can no longer update from the Internet and access to the antivirus homepage is blocked. Attempts to run the command line (cmd) and the Registry editor (regedit) end with the explorer.exe process […]
Details To prevent the leak and abuse of ESET product licenses, the latest version of ESET Windows home products notifies you if a license has been overused and prevents the activation of that license. Solution What to do if you own the license If you receive the “Activation failed – Leaked license” notification for a […]
Solution Getting started with ESET Anti-Theft: Step 3 of 4 ← Optimization | Troubleshooting → Log in to a myESET online account Open myESET. Type your myESET account email address and password and click Log in. Figure 1-1 Click Accept. Figure 1-2 Select the portal you want to access. Figure 1-3 Troubleshooting tips If you are experiencing myESET login issues, they are […]
Solution Renew your ESET license The renewal process is different based on the country in which you bought your ESET license. Visit your local Renewals page. Follow the instructions on the website opened in your browser window. Still unable to renew your license? If you are still unable to renew after following the instructions in […]
Solution Get started with Anti-Theft First, you will activate Anti-Theft on your mobile computer, phone or tablet and create your myESET online account. I have a Windows laptop computer I have an Android mobile phone or tablet Optimize your device for Anti-Theft These instructions will lead you through some additional steps to configure your device […]
Issue You receive the notification “Installation has been interrupted” (Install error 1618) when installing your Windows ESET product Details You can verify whether a Windows installer service is running by looking in the Processes tab of the Task Manager. Many of these services are legitimate, such as an application upgrade from your web browser. Solution To resolve this […]